Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MICHELLE SIGLER

Grand Prairie

Summary

Competent, compassionate, and empathetic Service Coordinator with years of experience in the social work industry. An accomplished delegator for responsibilities spanning inventory, IPC, leadership, and prioritization. Works well under pressure with a persistent, determined, and goal-oriented outlook. Focused on embracing new career opportunities whereby my background and education are conducive to achieving goals and excelling with respect to the customer experience. Effective and knowledgeable person, talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Highly knowledgeable in all areas of Child Development, Crisis Intervention, and Human Services, with solid academic achievement, demonstrated commitment and integrity. Eager to learn new skills and advance knowledge with hands-on experience.

Overview

9
9
years of professional experience

Work History

Service Coordinator

MHMR Tarrant County Disability Services
06.2022 - Current
  • Managed a client list of 50+ individuals
  • Established trusting relationships with individuals and families to better serve their needs and outcomes
  • Participated in a discovery process with the person and others identified by the person which results in identification of personal outcomes or personal goals, barriers to achieving the goals, and identifying services and support to meet goals
  • Coordinated/facilitated Person Directed Plan (PDP) process for each individual served with timelines established in rules and handbooks
  • Developed narrative results of PDP for each individual served
  • Responsible for identifying community resources of natural supports that meet outcomes
  • Assisted in the coordination and development of the Individual Plan of Care (IPC) based on the results of the PDP for each individual served

Senior Caregiver

24 Hour Home Care
01.2022 - 06.2022
  • Responsible for implementing workflow procedures
  • Collaborated with families, doctors, and other care providers to ensure clients' safety and well-being
  • Managed the care of 25+ residents, aged 68-89 with daily needs including personal hygiene, dressing, meal preparation, medication reminders, transfers from chairs to bed
  • Oversaw resident schedules, consisting of exercise routines, appointments, recreational activities, and family visits
  • Implemented group activities such as board games and gardening that improved resident engagement

Assistant Manager

Dollar Tree Stores Inc.
10.2018 - 12.2021
  • Built brand loyalty and accomplished customer satisfaction by working well with other service team members
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency
  • Complied with company service standards, including inventory and cash control procedures
  • Participation in recruitment and dismissal processes
  • Develop strategies for better workplace efficiency and goal achievement
  • Responsible for implementing workflow procedures
  • Managed day-to-day operations of a retail store, leading a team of 10-15 employees

Kid's Club Attendant

24 Hour Fitness
01.2016 - 12.2019
  • Assisted in Kids' Club area while creating fun activities and planning lessons
  • Maintained a Welcoming Environment for Families and Children
  • Supervised and facilitated several Kid's Club locations and improved learning areas
  • Ensured safety and security for all the children under my care
  • Developed and implemented customer service policies and procedures
  • Responded to guest inquiries and provided them with the necessary information

Education

Bachelor's of Science - Child Development

San Diego State University
San Diego, CA
05.2022

Associate in Arts - Social Behavioral Sciences

Grossmont College
El Cajon, CA
06.2020

Skills

  • Advanced Quality Planning
  • Satisfaction Goals Development
  • Planning and Instruction
  • Microsoft Office
  • Skilled in Multitasking
  • Creative Lesson Plan Development
  • Mandated Reporter Training TX/CA
  • Operations Supervision
  • Crisis Intervention
  • Decision-Making skills

Languages

Spanish
Native or Bilingual

Timeline

Service Coordinator

MHMR Tarrant County Disability Services
06.2022 - Current

Senior Caregiver

24 Hour Home Care
01.2022 - 06.2022

Assistant Manager

Dollar Tree Stores Inc.
10.2018 - 12.2021

Kid's Club Attendant

24 Hour Fitness
01.2016 - 12.2019

Bachelor's of Science - Child Development

San Diego State University

Associate in Arts - Social Behavioral Sciences

Grossmont College
MICHELLE SIGLER