Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Sigworth

Long Beach,MS

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

25
25
years of professional experience

Work History

Office Manager

Exclusive Cleaners
Long Beach, MS
02.2023 - Current
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained filing system for records, correspondence and other documents.

Sales Manager/Operations Specialist

Verizon Wireless
D'Iberville, MS
07.2001 - 11.2016
  • Created and presented monthly reports to management on sales performance.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Organized trade shows and other events as a means of increasing visibility in the marketplace.
  • Performed analysis of current processes within the sales department to identify areas needing improvement.
  • Managed daily operations of sales department, including supervision of staff members.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Implemented process changes designed to streamline workflow within the department.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Created and maintained sales environment to support business objectives.
  • Prepared sales production reports for senior management.
  • Attended trade shows for in-person engagement and network building.
  • Analyzed customer feedback to improve operations processes and increase customer satisfaction.
  • Conducted regular reviews of operational procedures to ensure compliance with company standards.
  • Collaborated with other departments to develop solutions that addressed operational issues across the organization.
  • Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
  • Provided training and guidance to staff on operational procedures, policies, and regulations.
  • Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Audited company's legal documents to verify compliant policies and procedures.

Office Manager

Nationwide Insurance Agency
Ocean Springs, MS
09.1998 - 07.2001
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Jackson County Jr College
Gautier, MS
05-1986

Skills

  • Staff Management
  • Customer Service
  • Team Supervision
  • Office Management
  • Administrative Support
  • Compliance Monitoring
  • Employee Supervision
  • Facility Management
  • Scheduling
  • Office Administration
  • Policy Implementation
  • Clerical Support
  • Expense Reporting

Timeline

Office Manager

Exclusive Cleaners
02.2023 - Current

Sales Manager/Operations Specialist

Verizon Wireless
07.2001 - 11.2016

Office Manager

Nationwide Insurance Agency
09.1998 - 07.2001

High School Diploma -

Jackson County Jr College

Similar Profiles

CREATE PROFILE
Michelle Sigworth