Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Michelle Sikorski

McHenry,IL

Summary

Dynamic sales associate with a proven track record at Starbucks, excelling in exceptional customer service and upselling techniques. Recognized for consistently exceeding sales targets and fostering strong customer relationships. Reliable and punctual, I thrive in fast-paced environments, leveraging time management skills to enhance store operations and drive revenue growth.

Overview

28
28
years of professional experience

Work History

Sales Associate

Thorntons Gas Station
11.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Sales Associate/Lead Barista

STARBUCKS COFFEE COMPANY
03.1997 - 06.2023
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Answered customer questions about sizing, accessories, and merchandise care.

Commercial Cleaner

Window Well Experts
05.2013 - 12.2019
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Refilled soap dispensers and air fresheners in 3 bathrooms.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.

Sales Assoc., Photographer, Product Layout/Design Engineer

Auto Illustrated
05.1997 - 04.2001
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Photographed high-quality images for various print and digital projects.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.

Education

Associate of Science - Psychology

McHenry County College
Crystal Lake, IL

Skills

  • Exceptional Customer service
  • Teamwork and collaboration
  • Time management
  • Multi-tasking strength
  • Reliable and punctual
  • Flexible schedule
  • Cash register operation
  • Store opening and closing
  • Upselling
  • Professional demeanor
  • Retail store operations

Accomplishments

    Throughout school; grade school, high school and college I maintained perfect attendance yearly.

Timeline

Sales Associate

Thorntons Gas Station
11.2023 - Current

Commercial Cleaner

Window Well Experts
05.2013 - 12.2019

Sales Assoc., Photographer, Product Layout/Design Engineer

Auto Illustrated
05.1997 - 04.2001

Sales Associate/Lead Barista

STARBUCKS COFFEE COMPANY
03.1997 - 06.2023

Associate of Science - Psychology

McHenry County College

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Michelle Sikorski