Michelle Sikorski
McHenry,IL
Summary
Dynamic sales associate with a proven track record at Starbucks, excelling in exceptional customer service and upselling techniques. Recognized for consistently exceeding sales targets and fostering strong customer relationships. Reliable and punctual, I thrive in fast-paced environments, leveraging time management skills to enhance store operations and drive revenue growth.
Overview
28
28
years of professional experience
Work History
Sales Associate
Thorntons Gas Station
Fox Lake, IL
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Sales Associate/Lead Barista
STARBUCKS COFFEE COMPANY
Palatine, IL, Delavan, WI, Volo, IL
03.1997 - 06.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about sizing, accessories, and merchandise care.
Commercial Cleaner
Window Well Experts
Walworth, WI
05.2013 - 12.2019
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Refilled soap dispensers and air fresheners in 3 bathrooms.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
Sales Assoc., Photographer, Product Layout/Design Engineer
Auto Illustrated
Barrington, IL
05.1997 - 04.2001
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Education
Associate of Science - Psychology
McHenry County College
Crystal Lake, ILSkills
- Exceptional Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Reliable and punctual
- Flexible schedule
- Cash register operation
- Store opening and closing
- Upselling
- Professional demeanor
- Retail store operations
Accomplishments
Throughout school; grade school, high school and college I maintained perfect attendance yearly.
Timeline
Sales Associate
Thorntons Gas Station
11.2023 - Current
Commercial Cleaner
Window Well Experts
05.2013 - 12.2019
Sales Assoc., Photographer, Product Layout/Design Engineer
Auto Illustrated
05.1997 - 04.2001
Sales Associate/Lead Barista
STARBUCKS COFFEE COMPANY
03.1997 - 06.2023
Associate of Science - Psychology
McHenry County College