Michelle Silbert
Houston,TX
Summary
Customer Fulfillment professional with 7 years of experience in effectively resolving customer service issues through exceptional interpersonal skills and comprehensive product knowledge. Experienced in enhancing sales and production processes by fostering strong relationships with customers and team members. Aspires to use these skills in an account management role.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sasol North America
Houston, USA
04.2022 - Current
- Managed numerous customer accounts proactively, ensuring seamless order-to-cash processes for domestic, imported, and exported shipments.
- Supported sales team to drive growth by promoting high customer satisfaction through expert service and effective problem-solving.
- Collaborated on team initiative projects such as Customer Segmentation Rollout and STRIVE.
- Reviewed and resolved price sheet discrepancies, and aided Price Support by processing price sheets into SAP.
- Developed and implemented a streamlined system for the annual rail freight rate conditions project.
Assistant Customer Service Manager
Chempak International
Houston, USA
10.2017 - 03.2022
- Managed client accounts planning logistics of chemical shipments for both domestic and international delivery
- Evaluated customer issues and complaints and developed effective solutions; reducing complaints by 50% in Q2 2019
- Created manual and trained new employees on office practices and customer service procedures
- Responsible for Inventory Control of stored goods and Quality Control of shipped products
- Reviewed physical and digital records to identify and correct inaccuracies reducing production by 30%
Marketing Account Executive
Mittcute LLC
Houston, USA
06.2016 - 08.2017
- Developed and executed marketing campaign through social media and marketing materials
- Assisted with branding activities, advertising, trade shows, and company events
- Led a Beta Testing Focus Group for the social media app
- Duties included developing informational videos, acquiring and analyzing data, overseeing the testing phase, and providing guidance for testers
- Led sales by obtaining new customers and retaining current accounts
Education
BBA - Business Administration and Marketing
University of St. Thomas
Houston, TX05.2016
Skills
- Proficient in SAP and RCX
- Microsoft Office
- Excellent verbal and written communication
- Time management and adaptability
- High critical thinking and problem-solving skills
- Knowledge of company systems
- Customer service
- Team member training
Timeline
Customer Service Representative
Sasol North America
04.2022 - Current
Assistant Customer Service Manager
Chempak International
10.2017 - 03.2022
Marketing Account Executive
Mittcute LLC
06.2016 - 08.2017
BBA - Business Administration and Marketing
University of St. Thomas
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