Michelle Silver

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Direct supervisor of 12 individuals. Responsible for up to 40 employees reporting to me at any given time. Opening and closing procedures. Customer relations and problem solving. Making sure the building is secure and arming security systems.

Specialized in sales and products. Created project estimates and install contracts. Achieved sales goals, lead generation and detail expectations. 

Being detail oriented was required to oversee all of our installs from start to finish. This would include auditing folders and checking in with customers daily. Time management was necessary in order to successfully coordinate multiple install jobs at one time. 

Increased our pro-customer accounts and acquired new accounts. Successfully  planned and executed a pro customer appreciation event which boosted our sales and loyalty from our pro customers.

Managed the administrative aspect of our credit accounts. Performed audits, reporting and tax exempt management. Trained on cash register.