Michelle Simmons

• Ensured compliance with HIPAA regulations by maintaining strict confidentiality regarding patient health information.
• Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
• Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
• Served as a liaison between patients, families, and nursing staff, helping to resolve any concerns or issues that arose during the hospital stay.
• Mentored new Patient Safety Attendants by sharing best practices and offering guidance as they acclimated to their roles.
• Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
• Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
• Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
• Contributed to the prevention of hospital-acquired infections through diligent hand hygiene practices and use of personal protective equipment.
• Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
• Disinfected tools, equipment and surfaces between patients.

Transport patients in the hospital to their destinations efficiently, taking all precautions for patients with illnesses.

Assisting co workers in their runs if needed.

Helping the environmental services by stripping their rooms of trash and linens in down time.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Scheduled office meetings and client appointments for staff teams.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.