Dental Front Desk Coordinator
Dr. David Sutton
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Provided administrative support to management staff, contributing to overall office productivity.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contributed positively to the workplace environment through friendly interactions with colleagues while promoting teamwork.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Used Software to maintain and update records of internal data.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Verified patient demographic information, copied documentation and directed to provided information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
