Michelle Simmons
Schenectady
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Operations Manager
Home Helpers And Direct Link Of Amsterdam
10.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Store Manager
McDonalds
06.2008 - 09.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Meal Center Manager
Catholic Charities
08.2007 - 05.2008
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed daily operations for optimal efficiency, resulting in improved attendence of clients
- Coordinated events at the center, generating increased foot traffic.
- Reported issues to higher management with great detail.
Store Manager
McDonald's
09.1990 - 06.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associates - Accounting
Bryant And Stratton Business Institute
Albany, NY06.1994
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Employee relations and conflict resolution
- Staff training
- Client relationships
- Inventory control
- Customer relationship management
- MS office
- Maintaining compliance
- Schedule management
- Invoice processing
- Delegation
Certification
Personal Care Aide
Timeline
Operations Manager
Home Helpers And Direct Link Of Amsterdam
10.2013 - Current
Store Manager
McDonalds
06.2008 - 09.2013
Meal Center Manager
Catholic Charities
08.2007 - 05.2008
Store Manager
McDonald's
09.1990 - 06.2007
Associates - Accounting
Bryant And Stratton Business Institute
Personal Care Aide
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