Michelle Simmons
Greensboro,AL
Summary
Dynamic Medical Assistant with extensive experience at Moundville Primary Care Associates, excelling in patient-focused care and medical office administration. Proven ability in phlebotomy and check-in coordination, enhancing patient satisfaction and operational efficiency. Recognized for training new staff and maintaining accurate medical records, ensuring a compassionate environment for all patients.
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
2024
2024
years of professional experience
Work History
Medical Assistant
Moundville Primary Care Associates
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Billing Specialist
Greene County Hospital
07.2022 - 08.2023
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with multiple departments to check proper billing information.
- Researched and resolved billing discrepancies to enable accurate billing.
- Utilized various software programs to process customer payments.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
Clinic Receptionist
Marion Clinic
05.2019 - 06.2022
- Processed payments from patients for co-pays and uninsured visits.
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Obtained revenue by recording and updating financial information and recording and collecting patient charges.
- Maintained business office inventory and equipment by checking stock to determine inventory level.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Called patients to remind of upcoming appointments and help schedule testing for off-site services.
- Comforted patients by anticipating patients' anxieties and answering patients' questions.
- Greeted patients, scheduled appointments and maintained records and accounts.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
Education
Greensboro West
Greensboro, AlSkills
- Check-in coordination
- Intake control
- Phlebotomy
- Medical office administration
- Patient-focused care
Timeline
Billing Specialist
Greene County Hospital
07.2022 - 08.2023
Clinic Receptionist
Marion Clinic
05.2019 - 06.2022
Medical Assistant
Moundville Primary Care Associates
Greensboro West
Similar Profiles
Sophia TudelaSophia Tudela
Medical Assistant at Frederick Primary Care AssociatesMedical Assistant at Frederick Primary Care Associates
TERESA HILESTERESA HILES
Medical Billing Coordinator at Main Street Primary Care & Aesthetics Formerly Family Practice AssociatesMedical Billing Coordinator at Main Street Primary Care & Aesthetics Formerly Family Practice Associates
Julie ReimannJulie Reimann
Front Desk Medical Receptionist at Primary Care AssociatesFront Desk Medical Receptionist at Primary Care Associates
Frances DunnFrances Dunn
Teacher at Hale County Board Of EducationTeacher at Hale County Board Of Education
Davida PaigeDavida Paige
Cashier/Order Taker at JACK'S FAMILY RESTAURANTS INC.Cashier/Order Taker at JACK'S FAMILY RESTAURANTS INC.