Michelle Simpson
Leesburg,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
25
25
years of professional experience
Work History
Front Desk Registrar
Santa Fe Surgery Center
Lady Lake, FL
08.2021 - 03.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
Patient Care Technician/Unit Secretary
Leesburg Regional Medical Center
Leesburg, FL
02.2012 - 08.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Certified Nursing Assistant/Transport Driver
North Campus Rehabilitation & Health Center
Leesburg, FL
05.2008 - 02.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported patients between rooms and appointments or testing locations.
State Tested Nursing Assistant
The Ohio Masonic Home
Springfield, Ohio
01.2000 - 05.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
State Tested Nursing Assistant
Heartland Of Springfield
East Springfield, OH
01.1997 - 01.2000
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients in range-of-motion exercises through [Action] and [Action].
- Documented patient symptoms, medical histories and current medications with [Software] and [Software].
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
GED -
Lake Technical Center
Eustis, FLNo Degree - Health Occupations Training
Dayton Job Corps Center
Dayton, OhioSkills
- Scheduling and Calendar Management
- Reliable and Punctual
- Microsoft Office Suite
- Courteous and Professional
- Payment Processing
- Customer Service-Oriented
- Verbal and Written Communication
- Attention to Detail
- Multitasking and Prioritization
- Records Management
- Computer Proficiency
- Positive Attitude and Energetic
- Administrative Support
- Lobby Maintenance
Timeline
Front Desk Registrar
Santa Fe Surgery Center
08.2021 - 03.2022
Patient Care Technician/Unit Secretary
Leesburg Regional Medical Center
02.2012 - 08.2021
Certified Nursing Assistant/Transport Driver
North Campus Rehabilitation & Health Center
05.2008 - 02.2012
State Tested Nursing Assistant
The Ohio Masonic Home
01.2000 - 05.2008
State Tested Nursing Assistant
Heartland Of Springfield
01.1997 - 01.2000
GED -
Lake Technical Center
No Degree - Health Occupations Training
Dayton Job Corps Center
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