Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MICHELLE SIMPSON

Greenville,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.

Overview

19
19
years of professional experience

Work History

HIM Technician

UPMC Presbyterian
05.2022 - Current
  • Scanning and organizing medical records
  • Releasing medical information to patients
  • Ensuring smooth flow of healthcare documentation
  • Ensured timely processing of medical records for optimal patient care and facility efficiency.
  • Maintained HIPAA compliance with strict adherence to confidentiality guidelines for all patient information.

Pharmacy Technician

Walberg Family Pharmacies
03.2012 - 05.2023
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Contributed to team meetings, offering insights for optimizing workflow and patient service.

Pharmacy Technician

Giant Eagle
08.2008 - 03.2012
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.

Sales Associate

Country Fair
07.2006 - 03.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Commodore Perry JSHS
Hadley, PA
06-2006

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Written/Verbal communication
  • Workload management
  • Deadline oriented
  • Problem-solving
  • Friendly, positive attitude
  • Flexible and adaptable
  • Dependable and responsible
  • Computer skills

Languages

English

Timeline

HIM Technician

UPMC Presbyterian
05.2022 - Current

Pharmacy Technician

Walberg Family Pharmacies
03.2012 - 05.2023

Pharmacy Technician

Giant Eagle
08.2008 - 03.2012

Sales Associate

Country Fair
07.2006 - 03.2009

High School Diploma -

Commodore Perry JSHS

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MICHELLE SIMPSON