Michelle Simpson
Tallahassee,FL
Summary
Reliable and organized professional with experience in administrative support and customer service. Skilled in handling confidential information, managing schedules, and keeping operations running smoothly. Strong communication and organizational abilities with a proven track record of working in fast-paced environments. Ready to contribute to a team by providing efficient and accurate support for daily office tasks.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Homemaker
Tallahassee, FL
08.2009 - Current
- Utilized computers and Microsoft Office Suite to manage household budgets, create schedules, and maintain organized records
- Coordinated medical appointments and school activities with precision
- Developed strong multitasking, conflict resolution, and interpersonal skills
- Maintained detailed records and schedules, reflecting healthcare admin capabilities
Emergency Medical Technician (EMT)
Leon County Emergency Medical Services
Tallahassee, FL
05.2005 - 08.2009
- Responded to thousands of emergency calls and efficiently utilized EMS software systems onboard to document patient care and coordinate with dispatch
- Provided critical pre-hospital care, including CPR, wound care, and patient stabilization
- Assessed patient conditions and supported paramedics in emergency interventions
- Demonstrated calm decision making in high pressure situations
Medical Case Manager
CorVel Corporation
Tallahassee, FL
04.2003 - 05.2005
- Managed intake for hundreds of injured workers, ensuring appropriate medical treatment
- Scheduled appointments and maintained comprehensive case documentation
- Acted as liaison among patients, employers, and state adjusters
- Ensured compliance with workers’ compensation regulations
Education
Diploma -
Lincoln High School
Tallahassee, FL06.1991
Certification - EMT
Tallahassee State College
Tallahassee, FL05.2000
Program - Phlebotomy
Lively Technical College
Tallahassee, FL09.2025
Skills
- Office organization and record keeping
- Scheduling and calendar management
- Data entry and document preparation
- Customer service and communication
- Handling confidential information
- Time management
- Attention to detail
- Team collaboration
- Ability to multitask
- Basic Microsoft Office (Word, Excel, Outlook)
Certification
- Certified Phlebotomy Technician (CPT) – Lively Technical College (2025-08 – 2025-09)
- CPR/AED Certified – Valid through 2027
Timeline
Homemaker
08.2009 - Current
Emergency Medical Technician (EMT)
Leon County Emergency Medical Services
05.2005 - 08.2009
Medical Case Manager
CorVel Corporation
04.2003 - 05.2005
Diploma -
Lincoln High School
Certification - EMT
Tallahassee State College
Program - Phlebotomy
Lively Technical College