Michelle Sinn

• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
• Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
• Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.

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• Conducted new hire orientations, oversaw online training initiatives, and developed training schedules.
• Enhanced employee skillsets by developing comprehensive training materials and resources.
• Conducted compliance checks and data entry tasks for employees and clients while adhering to HIPAA.
• Developed job aids to enhance the training manual.

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Maintained office supplies, distributed mail and processed invoices for payment.

• Maintained the integrity and efficiency of rotorcraft through safe and effective maintenance procedures.
• Ensured accurate documentation of maintenance work on all parts and rotorcraft.
• Demonstrated effective teamwork skills in a dynamic environment
• Managed and maintained tool inventory.
• Successfully achieved all project milestones by effectively managing schedule constraints and adjusting priorities as needed.
• Assisted Aviation Life Support Equipment (ALSE) technicians with pilot gear maintenance, inspections, and quality assurance.
• Assisted Warrant Officers with record management while fulfilling the role of a Database Administrator.

• Supported professor and students with aerospace class projects
• Ensured cleanliness and safety in work and learning environment
• Contributed to the team effort in restoring aircraft for a college club project.

• Utilized a multichannel phone system and various computer programs to assist customers with auto and home claims
• Resolved issues in a timely manner
• Received customer calls, created new claims, and assigned a claims adjuster
• Demonstrated organization, leadership, multitasking, and critical thinking skills
• Ensured clients understood guidelines and state laws regarding their insurance
• Connected customers to services such as roadside assistance, rental car companies, and water mitigation services.

• Offered personalized financial solutions to support customers facing difficulty.
• Developed proficiency in cold calling.
• Aided in the avoidance of accounts transitioning into advanced collections status.
• Carried out work duties self-sufficiently at all times.
• Skilled in operating computers efficiently, accurately typing documents, and effectively managing multi-channel communication.

• Contributed to daily operations such as sales, returns, cash handling, and ordering.
• Outlined benefits of store credit card to customers.
• Utilized problem solving, sales, and listening skills to achieve objectives.
• Built relationships with customers to ensure repeat business.

• Managed inventory and maintained accurate records in the Floral department.
• Consistently upheld a superior level of customer service.
• Successfully resolved customer complaints and addressed their concerns in high-pressure situations.
• Managed store currency disbursement, ensuring safe transactions and efficient allocation of funds to check stands.
• Participated in promotional activities to boost sales.