Michelle Junior Sipia
Winchester,CA
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
Work History
Teller
Defense Commissary Agency
Naval Base, Norfolk, VA
08.2023 - 05.2026
- SELECTED AS EMPLOYEE OF THE QUARTER FOR OUTSTANDING CUSTOMER SERVICE, TEAMWORK, AND RELIABILITY IN A FAST-PACED COMMISSARY ENVIRONMENT
- Led team in resolving customer complaints, fostering a collaborative environment and improving service quality
- Assisted customers at customer service desk with refunds, exchanges, and complaints, enhancing customer satisfaction
- Assist the front end when needed by checking customers out on an available register to reduce long lines
- Oversaw front end operations during supervisor absence
- Received and verified monies and checks collected from sales store checkers to ensure accurate financial transactions
- Process opening and closing procedures in cash office assuring that the safe count is correct and balanced
- Train new employees on registers and inform them about store policies
Cashier
NEXCOM
Naval Base, Norfolk, VA
10.2021 - 08.2023
- Assisted military families with resources and services
- Operated cash registers for cash, checks, debit and credit cards, ensuring accuracy in all transactions
- Completed all POS opening and closing procedures, including cash register reconciliation
- Enrolled customers in rewards program, enhancing customer loyalty and engagement
Sales Associate
Once Upon A Child
Virginia Beach, VA
01.2021 - 10.2021
- Process purchases and returns
- Restocked clothing racks to ensure availability
- Ensured all clothing items were labeled with accurate price tags for easy identification.
- Supported opening and closing procedures to ensure smooth store operations
- Receive donated clothing from customers
Supervisor
Payless Supermarket
Agana Heights, GU
10.2019 - 01.2021
- Addressed customer inquiries through 50+ daily calls to ensure satisfaction.
- Trained cashiers on POS system usage, company policy, and boosting team performance
- Assist in all areas of admin work including receptionist duties and file organization
- Handle 50+ calls daily
- Monitored stock levels, back orders, overstock and out-of-stock items to reduce lost sales
- Coordinated with vendors, warehouse personnel, and department managers to ensure timely deliveries and address shortages
- Conducted inventory audits and corrected system variances to ensure record accuracy
Cashier/ Store associate
SPPC 76
Barrigada, GU
09.2017 - 10.2019
- Managed cash drawer transactions and reconciled cash drawers by the end of shift
- Managed cash drawer transactions, ensuring accurate reconciliation by end of shift
- Received deliveries from suppliers, loading and unloading items into storage efficiently
- Receive deliveries from suppliers and load and unload them into storage
- Assisted with rotating perishable products in refrigerated areas
- Maintained product quality by regularly rotating perishable items in storage in refrigerated areas
- Managed labeling equipment for efficient product handling and merchandise
Skills
- Cash handling
- Point-of-sale operation
- Cash reconciliation
- Inventory management
- Customer service
- Conflict resolution
- Effective communication
Timeline
Teller
Defense Commissary Agency
08.2023 - 05.2026
Cashier
NEXCOM
10.2021 - 08.2023
Sales Associate
Once Upon A Child
01.2021 - 10.2021
Supervisor
Payless Supermarket
10.2019 - 01.2021
Cashier/ Store associate
SPPC 76
09.2017 - 10.2019