Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Sitton

Madison Heights,VA

Summary

Experienced Baker with passion for creating delicious desserts, pastries and cakes. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. I consider myself a focused professional that creates memorable and delicious baked goods. I create custom desserts that exceed customer specifications. I am a hardworking individual strive to offer great task prioritization and time management skills.

Overview

31
31
years of professional experience

Work History

Kitchen Cook

Moore's Country Store
10.2023 - Current
  • Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
  • Reduced food waste by implementing proper storage techniques and inventory management.
  • Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.

Open Manager

McDonald's Restaurant
03.2023 - 11.2023
  • Increased customer satisfaction by implementing innovative strategies to improve the overall shopping experience.
  • Managed daily operations for optimal efficiency and productivity, achieving store performance goals consistently.
  • Reduced inventory shrinkage through effective loss prevention techniques and staff training.
  • Maintained a well-organized and visually appealing sales floor, driving customer engagement and boosting sales.
  • Resolved customer issues promptly with exceptional problem-solving skills, earning positive feedback from clientele.

Baker

Magnolia Foods
04.2021 - 03.2022
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
  • Optimized workflow processes to reduce downtime between tasks while maintaining consistent quality standards.
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Created appealing displays to showcase products in bakery.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Analyzed customer preferences to design and create tailored products.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Replenished bakery items in display cases.
  • Managed display cases to verify freshness and attractiveness of products.

Studio Manager

Lifetouch School Photography
01.1993 - 10.2020
  • Streamlined studio operations by implementing efficient scheduling and project management systems.
  • Enhanced client satisfaction with timely project completion and effective communication strategies.
  • Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
  • Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
  • Implemented quality control measures to ensure consistent delivery of high-quality work across all projects.
  • Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, or customer service best practices.
  • Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
  • Maximized available resources through careful allocation of personnel, equipment, or budgetary constraints on each project.
  • Improved employee retention rates by cultivating an inclusive workplace atmosphere that acknowledged individual contributions while promoting teamwork principles.
  • Maintained up-to-date knowledge on industry trends as well as technological advancements applicable to the studio''s specialized services.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Organized and maintained client databases for accurate communication information.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Automated Office Proffessional - Business Management

Dominion Business College
Roanoke, VA
06.1990

Automated Office

Northside High School
Roanoke, VA
06.1989

Skills

  • Safe Food Handling
  • Ingredient Preparation
  • Equipment Inspection
  • Food Presentation
  • Customer Service
  • Cleaning and Sanitizing
  • Order Management
  • Ingredient Inspection
  • Sanitation practices
  • Time management
  • Recipe execution
  • Teamwork abilities
  • Food preparation
  • Portion control
  • Food storage
  • Allergen awareness
  • Baking techniques
  • Kitchen Equipment Operation

Timeline

Kitchen Cook

Moore's Country Store
10.2023 - Current

Open Manager

McDonald's Restaurant
03.2023 - 11.2023

Baker

Magnolia Foods
04.2021 - 03.2022

Studio Manager

Lifetouch School Photography
01.1993 - 10.2020

Automated Office Proffessional - Business Management

Dominion Business College

Automated Office

Northside High School

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Michelle Sitton