Michelle Sitton
Madison Heights,VA
Summary
Experienced Baker with passion for creating delicious desserts, pastries and cakes. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. I consider myself a focused professional that creates memorable and delicious baked goods. I create custom desserts that exceed customer specifications. I am a hardworking individual strive to offer great task prioritization and time management skills.
Overview
31
31
years of professional experience
Work History
Kitchen Cook
Moore's Country Store
6963 Richmond Hwy, Lynchburg
10.2023 - Current
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
Open Manager
McDonald's Restaurant
4971 S. Amherst Hwy., Madison Heights
03.2023 - 11.2023
- Increased customer satisfaction by implementing innovative strategies to improve the overall shopping experience.
- Managed daily operations for optimal efficiency and productivity, achieving store performance goals consistently.
- Reduced inventory shrinkage through effective loss prevention techniques and staff training.
- Maintained a well-organized and visually appealing sales floor, driving customer engagement and boosting sales.
- Resolved customer issues promptly with exceptional problem-solving skills, earning positive feedback from clientele.
Baker
Magnolia Foods
2476 Rivermont Ave., Lynchburg
04.2021 - 03.2022
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
- Optimized workflow processes to reduce downtime between tasks while maintaining consistent quality standards.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Resolved customer concerns with positive approach and constructive strategies.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Analyzed customer preferences to design and create tailored products.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
Studio Manager
Lifetouch School Photography
Roanoke, VA
01.1993 - 10.2020
- Streamlined studio operations by implementing efficient scheduling and project management systems.
- Enhanced client satisfaction with timely project completion and effective communication strategies.
- Oversaw the design and execution of marketing materials for the studio, increasing brand visibility and attracting new clients.
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Implemented quality control measures to ensure consistent delivery of high-quality work across all projects.
- Coordinated staff training programs to enhance team skills in areas such as software proficiency, design techniques, or customer service best practices.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Maximized available resources through careful allocation of personnel, equipment, or budgetary constraints on each project.
- Improved employee retention rates by cultivating an inclusive workplace atmosphere that acknowledged individual contributions while promoting teamwork principles.
- Maintained up-to-date knowledge on industry trends as well as technological advancements applicable to the studio''s specialized services.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized and maintained client databases for accurate communication information.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Automated Office Proffessional - Business Management
Dominion Business College
Roanoke, VA06.1990
Automated Office
Northside High School
Roanoke, VA06.1989
Skills
- Safe Food Handling
- Ingredient Preparation
- Equipment Inspection
- Food Presentation
- Customer Service
- Cleaning and Sanitizing
- Order Management
- Ingredient Inspection
- Sanitation practices
- Time management
- Recipe execution
- Teamwork abilities
- Food preparation
- Portion control
- Food storage
- Allergen awareness
- Baking techniques
- Kitchen Equipment Operation
Timeline
Kitchen Cook
Moore's Country Store
10.2023 - Current
Open Manager
McDonald's Restaurant
03.2023 - 11.2023
Baker
Magnolia Foods
04.2021 - 03.2022
Studio Manager
Lifetouch School Photography
01.1993 - 10.2020
Automated Office Proffessional - Business Management
Dominion Business College
Automated Office
Northside High School