MICHELLE S. LAMAY
Fenton,MI
Summary
Senior Pharmacy Technician with broad experience in inpatient, ambulatory care, outpatient, and billing settings. Supports pharmacists, nurses, physicians, and patients through accurate dispensing, aseptic compounding, inventory control, claims submission, EOB reconciliation, and clear pharmacy communication.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Pharmacy Technician Senior
Michigan Medicine, University of Michigan
Brighton, Michigan
02.2020 - 10.2026
- Managed pharmacy inventory controls by tracking expiration dates and removing outdated medications from circulation.
- Processed customer payments through cash register operations and maintained accurate transaction flow.
- Monitored refill requests and kept patients informed on prescription status.
- Prepared medications for dispensing through accurate counting, pouring, labeling, and dose verification.
- Coordinated with nurses and physicians on drug therapies and patient treatment needs.
- Maintained expiration-date tracking to reduce risk of dispensing outdated products and support patient safety.
- Restocked Michigan Medicine pharmacy shelves and sustained organized medication inventory.
- Received daily drug shipments, verified inventory, documented discrepancies, and updated inventory system.
- Submitted insurance claims for payment and reconciled EOBs.
- Entered patient profiles, billing information, and prescription orders into pharmacy software (WAM) with accuracy.
- Handled incoming calls and directed questions to appropriate pharmacy staff.
- Resolved patient and staff questions using Michigan Medicine pharmacy protocols.
- Processed prescription transfers to other pharmacies.
- Completed regular medication audits to support regulatory compliance and inventory accuracy.
Pharmacy Technician Senior, Inpatient (UH and CW)
Michigan Medicine, University of Michigan
Ann Arbor, MI
08.2004 - 02.2020
- Prepared intravenous solutions, admixtures, respiratory medications, and other solutions using aseptic technique.
- Filled and delivered unit-dose medications promptly, ensuring timely access for patient care and supported stocking of automated dispensing cabinets.
- Maintained accurate storage, logs, and records for controlled substances, ensuring compliance and proper distribution of stock.
- Resolved routine medication issues and processed medication transactions accurately.
- Stocked pharmacy inventory shelves with medications and supplies to ensure availability for patient care. and used ordering practices to reduce excess inventory.
- Provided responsive customer service to internal and external staff, managing telephone inquiries with professionalism and efficiency.
Pharmacy Technician Associate, Pharmacy Billing
Michigan Medicine, University of Michigan
Ann Arbor, MI
01.2007 - 08.2008
- Audited and corrected pharmacy billing discrepancies for medications provided in OR, ensuring accuracy in billing processes.
Pharmacy Technician Associate, Ambulatory Care Pharmacy
Michigan Medicine, University of Michigan
Ann Arbor, MI
10.2001 - 08.2004
- Answered incoming calls, assisting customers and healthcare providers with inquiries to enhance service.
- Checked customer records and insurance details for accuracy.
- Completed forms and entered prescription, insurance, and billing data into patient profiles.
- Prepared and stored pharmaceuticals in accordance with safety protocols.
- Collected copayments or full payments from patients.
- Collaborated with pharmacy help desk representatives to efficiently process claims, resolve issues, and ensure accurate payments.
- Counted, measured, and compounded medications, ensuring adherence to standard procedures for safety and accuracy.
Education
High School Diploma -
Powers Catholic High School
Flint, MI06-1993
Associate of Science - Pharmacy Technology
Baker College
Flint, MI10-2026
Skills
- Intravenous medication preparation
- Medication management
- Retail pharmacy expertise
- Insurance billing knowledge
- Pharmacy systems proficiency
- Detail-oriented compliance
- Organizational abilities
- Project management
- Team collaboration
- Communication skills
- Customer service excellence
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB) - July 2000
- Licensed in the State of Michigan
Accomplishments
Nominated and received numerous "Making A Difference" recognitions over the past years for teamwork and superior work ethic.
Timeline
Pharmacy Technician Senior
Michigan Medicine, University of Michigan
02.2020 - 10.2026
Pharmacy Technician Associate, Pharmacy Billing
Michigan Medicine, University of Michigan
01.2007 - 08.2008
Pharmacy Technician Senior, Inpatient (UH and CW)
Michigan Medicine, University of Michigan
08.2004 - 02.2020
Pharmacy Technician Associate, Ambulatory Care Pharmacy
Michigan Medicine, University of Michigan
10.2001 - 08.2004
High School Diploma -
Powers Catholic High School
Associate of Science - Pharmacy Technology
Baker College