Michelle Smallwood
Tobyhanna,PA
Summary
Experienced professional skilled in efficiently resolving service issues and managing diverse priorities. Results-driven team player with a strong background in management and human services. Committed to delivering quality support through guidance, development, and coaching. Organized, dependable, and eager to take on additional responsibilities to achieve team goals.
Overview
23
23
years of professional experience
Work History
Production Technician
Sanofi Pasteur
11.2021 - Current
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Mapped process workflows to enhance understanding of procedures.
- Performed general equipment maintenance and repair to minimize downtime.
- Prepared reports and technical documentation of day-to-day production processes.
TPW/Production Technician Inspections
Manpowergroup Inc.
03.2019 - Current
- Inspected finished products for quality and adherence to specifications
- Works with Senior Technicians, Leads and Managers to ensure a smooth operation
- Basic knowledge of business applications (e.g. Microsoft Word, PowerPoint, Excel)
- Identifies and communicates deficiencies and opportunities for improvement to leadership
- Performs production in accordance with business need, and Trained in all assigned training modules
Order Picker
Fedex Distribution Center
11.2018 - 03.2019
- Safely operated all warehouse equipment, including pallet jack to prevent mishaps
- Checked inventory and selected products from specific locations based upon customer orders and availability
- Used RF scanner to quickly pick items to proper bins, enabling decrease in fulfillment errors
Resident Manager
Devereux Advanced Behavioral Health.
02.2018 - 11.2018
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Implemented and executed reviews of computer systems for compliance with state and federal regulations
- Coordinated services, including various types of therapy for residents, ensuring that they attended scheduled appointments
- Conducted daily inspections of the facility for security purposes and identified issues that needed resolution immediately
- Developed Functional Behavioral Assessments (FBAs) and Positive Behavioral Intervention Plans (PBIP)
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
- Facilitated on-going assessment of patient/family needs and implementation of interdisciplinary team care plan
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
ICQA
Amazon
11.2016 - 02.2018
- Audited and corrected discrepancies in inventory numbers
- Operated PC and RF-based computer systems with a high level of accuracy
- Completed daily cycle counts to maintain accuracy of records
- Cleaned and maintained the warehouse in compliance with OSHA safety standards
- Picked products for specific routes according to pick sheets
- Adhered to all requirements and regulations for interstate HAZMAT carriers
Sr. Tour Duty Officer/Intervention Specialist
Boys Town
08.2007 - 03.2016
- Planned, developed, and implemented procedures and movements throughout the school building
- Oversaw 50+ juveniles in a correctional residential facility setting
- Provided intervention for youths in crisis with mental health disorders such as ADHD and
ODD, with the use of corrective teaching - Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways
- Delegation of staff assignments, and classroom strategies in order to provide a structured environment
that is conducive to learning - Trained, coached, and observed staff in proficiency of the Boys Town Model
Residential Program Supervisor
Catholic Guardian
02.2002 - 08.2007
- Managed team of 20+ for Non-Secure Detention Program
- Planned, organized, and delegated all assignments for Staff and residents
- Recruited, orientated, and trained Management and staff
- Worked with clinical team members to evaluate youths progress and recommend appropriate
treatment plans. - Created, developed, and implemented (ILS) Independent Living Skills training program to assist youths transition back into social settings.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ04-2024
Certificate - Operations Management
University of Phoenix
Tempe, AZ08-2023
Associate of Arts - Business
University of Phoenix
Tempe, AZ01-2023
Skills
- Materials preparation
- Process implementation
- Report writing
- Self-motivated
- Extremely organized
- Team leadership
- Staff development
- Expertise in crisis intervention /conflict resolution techniques
- Operations Management
- Strategic planning
- Staff scheduling
- Excellent time management
- Strong verbal communication
Timeline
Production Technician
Sanofi Pasteur
11.2021 - Current
TPW/Production Technician Inspections
Manpowergroup Inc.
03.2019 - Current
Order Picker
Fedex Distribution Center
11.2018 - 03.2019
Resident Manager
Devereux Advanced Behavioral Health.
02.2018 - 11.2018
ICQA
Amazon
11.2016 - 02.2018
Sr. Tour Duty Officer/Intervention Specialist
Boys Town
08.2007 - 03.2016
Residential Program Supervisor
Catholic Guardian
02.2002 - 08.2007
Bachelor of Science - Business Administration And Management
University of Phoenix
Certificate - Operations Management
University of Phoenix
Associate of Arts - Business
University of Phoenix
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