Michelle Smario
Customer Service Manager
Portland,OR
Summary
Results-focused Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Senior Supervisor
KEEN Footwear
Portland , OR
10.2016 - Current
- Identified underperforming areas and implemented effective process improvements.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Maximized personal competency through continuous professional development.
- Evaluated employee performance and coached and trained to improve weak areas.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
Department Manager
Nordstrom
Portland , OR
04.2012 - 02.2016
- Performed statistical analyses to gather data for operational and forecast team needs.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Communicated with managers of other departments to maintain transparency.
Education
Associate of Arts - Emergency Management
Portland Community College
Portland, OR 09.2009 - 08.2011
Skills
Business planning
undefinedTimeline
Senior Supervisor
KEEN Footwear
10.2016 - Current
Department Manager
Nordstrom
04.2012 - 02.2016
Associate of Arts - Emergency Management
Portland Community College
09.2009 - 08.2011
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