Michelle Smart
Braddock,PA
Summary
Accomplished Director at Ursuline Support Services, adept in team building and effective communication. Strong leader and problem solver dedicated to advocate for wards to ensure their optimal safety and financial management.
Overview
32
32
years of professional experience
Work History
Director of Guardianship
Ursuline Support Services
05.2014 - Current
- Supervises team of Guardians in 15 counties.
- Maintains caseload of ten wards.
- Organizes data and prepares internal and external reports including initial inventories, petitions for allowance, annual reports, financial profiles and other reports as required.
- Responsible for wards' financial transactions including payment of expenses, depositing income, bank reconciliations and personal income tax returns.
- Participates in staff meetings, staff development, and annual evaluation process.
- Makes medical and placement decisions for each ward to ensure each ward's health, welfare, and safety. This includes ensuring that when necessary, ward and his/her personal effects are successfully moved to new facility.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
DIrector of Protective Services
Ursuline Support Services
08.1994 - 06.2021
- Supervised team of Protective Services Investigators.
- Held caseload of Protective Services clients.
- Used assessment skills and knowledge of resources to screen presenting problems of prospective clients and facilitates linkage with appropriate resources to provide maximum assistance and to reduce risk to client.
- Carried Protective Services Supervisor after hours on call phone.
- Testified in Orphans and Criminal courts.
Protective Services and Care Management
Ursuline Support Services
08.1992 - 07.1994
- Prepared written assessments, care plans and maintained documentation of all clients served both in written and in computer database.
- Made prompt arrangements for delivery of appropriate services which removed clients from adverse circumstances and improved well-being.
- Arranged for needed medical, functional, psychological, psychiatric, social and vocational assessments.
- Had comprehensive and thorough knowledge of Older Adults Protective Services Act and Allegheny County Area Agency on Aging.
- Utilized social, medical and legal intervention.
- Acted as liaison with all providers and family members of client.
- Served as advocate for client, when necessary and appropriate, to ensure satisfactory delivery of service.
- Re-evaluated needs of client as required throughout investigation.
- Carried after hours on call phone.
Education
Master of Science - Nonprofit Management And Professional Leadership
Carlow College
Pittsburgh, PA05.2001
Bachelor of Arts - Family Studies
Seton Hill University
Greensburg, PA05.1991
Skills
- Nationally Certified Guardian
- Verbal and written communication
- Team Building
Affiliations
- National Guardianship Association
- National Adult Protective Services Association
Timeline
Director of Guardianship
Ursuline Support Services
05.2014 - Current
DIrector of Protective Services
Ursuline Support Services
08.1994 - 06.2021
Protective Services and Care Management
Ursuline Support Services
08.1992 - 07.1994
Master of Science - Nonprofit Management And Professional Leadership
Carlow College
Bachelor of Arts - Family Studies
Seton Hill University