Michelle Smart
New Bremen,OH
Summary
Adept at office management and customer relations, I significantly enhanced client satisfaction at Mercer Health. Leveraging skills in schedule coordination and staff management, I streamlined operations and maintained confidentiality, showcasing my ability to lead and foster a positive work environment. My approach combines meticulous organization with empathetic client engagement, driving efficiency and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Coordinator
Mercer Health
10.2016 - Current
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Completed bi-weekly payroll for 12 employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Certification - Medical Insurance Coding
Rhodes State College
Lima, OH05.2014
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Client Relations
- Scheduling
- File Organization
- Records Management
- Budgeting and finance
- Staff Management
- Mail handling
- Bookkeeping
- Data Entry
- Customer Relations
- Clerical Support
- Payroll Processing
- Billing
- Staff hiring
Certification
Medical Coding Certification
Timeline
Office Coordinator
Mercer Health
10.2016 - Current
Medical Coding Certification
Certification - Medical Insurance Coding
Rhodes State College
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