Michelle Smart

• Consulted with customers to assess needs and propose optimal solutions.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
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• Shaped sales approaches to individual clients, facilitating relationships with customers and increasing revenue by $22,000 in a 3 month period.
• Established foundational processes for business operations.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.

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• Negotiated contracts with vendors, securing cost-effective services and supplies for office.
• Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
• Drove organizational growth by diversifying the company''s client base, exploring untapped markets and identifying new opportunities for expansion.
• Built relationships with customers and community to establish long-term business growth.

• Leveraged strong analytical skills to monitor investment performance regularly, making recommendations based on quantitative findings when appropriate.
• Promoted a positive work environment by actively participating in team meetings and sharing best practices with colleagues.

• Negotiated and executed contracts on behalf of department.
• Enhanced customer satisfaction by implementing efficient call center operations strategies.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

• Maximized employee understanding of benefits offerings through effective communication initiatives.
• Developed strong relationships with insurance carriers for improved service levels and issue resolution.
• Worked closely with brokers and consultants on renewals and evaluations of current benefit plan designs.

• Responded to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.