Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Smeltzer

Kearny,NJ

Summary

Dynamic Operations Analyst with FIS, recognized for enhancing customer satisfaction through data analysis and effective problem-solving. Proven ability in operational efficiency and teamwork, streamlining processes to optimize workflows. Skilled in data modeling and reporting, fostering collaboration to achieve shared goals and drive continuous improvement.

Overview

23
23
years of professional experience

Work History

Operations Analyst

FIS
08.2015 - Current
  • Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
  • Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
  • Created and managed operational databases to store and track data and maintain accurate information.
  • Conducted data analysis to identify opportunities for streamlining client operations and improving customer satisfaction.
  • Supported supervisor and associated team members to maintain system functionality.

INSERTER OPERATOR

FIS
03.2002 - 08.2015
  • Maintained clean and safe work environment.
  • Increased customer satisfaction by swiftly addressing concerns regarding mailing content or timelines when needed.
  • Maintained accurate records of job specifications, ensuring all projects were completed according to client requirements.
  • Demonstrated commitment to professional growth through regular attendance at industry seminars and training sessions on best practices for inserters.
  • Streamlined operations with effective time management skills, prioritizing tasks based on deadlines and workload demands.
  • Enhanced workflow consistency with diligent monitoring of inserter machines and timely replenishment of supplies.
  • Leveraged strong communication skills to coordinate effectively with team members, supervisors, and other departments on project updates and changes.
  • Utilized advanced knowledge of inserter systems to optimize machine settings for maximum output and minimal waste.
  • Reduced machine downtime by maintaining clean workspaces, promptly addressing mechanical issues, and troubleshooting errors.
  • Provided valuable input during team meetings to identify areas of improvement within the inserter department, leading to enhanced productivity and performance levels.
  • Handled confidential client information with discretion while processing time-sensitive financial statements and legal documents for mailing purposes.
  • Conducted routine maintenance checks on inserter machines to identify potential issues before they escalated into costly repairs or delays.
  • Improved overall efficiency by carefully organizing and inserting materials into designated envelopes or packages.

Education

KEARNY HIGH SCHOOL
Kearny, NJ

Skills

  • Operational efficiency
  • Reporting skills
  • Forecasting skills
  • Operations research
  • Data analysis
  • Workflow optimization
  • Process updates
  • Data modeling
  • Reporting
  • Teamwork and collaboration
  • Problem-solving abilities
  • Time management
  • Multitasking

Timeline

Operations Analyst

FIS
08.2015 - Current

INSERTER OPERATOR

FIS
03.2002 - 08.2015

KEARNY HIGH SCHOOL

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