MICHELLE SMITH
MARTINSBURG,WV
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Cashier
D & G Liquors
Hagerstown, MD
09.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier
Shaw's Supermarket
Bristol, VT
12.2017 - 01.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted customers entering store and responded promptly to customer needs.
Licensed Nursing Assistant
Mountain View Center
Middlebury, VT
11.2004 - 04.2009
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Alzheimer's Disease, and dementia
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Maintained best-in-class standards for individualized care in 80-bed unit by continuously checking in with patients and families and quickly providing care.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prepared variety of different written communications, reports and documents.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Medical Records Clerk
Wackenhut Corrections
Hobbs , NM
03.2002 - 10.2004
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Oversaw 14-month project to revamp filing system and improve department productivity.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Followed exact procedures for handling transfers and other releases of medical records.
- Maintained accuracy, completeness and security for medical records and health information.
- Prepared and processed forms for government healthcare programs.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Executive Assistant
Hewlett Packard, HP
Denver, CO
01.1994 - 12.1999
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used Microsoft Office software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Filed paperwork and organized computer-based information.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Aircraft Electrical Technician
US Navy
San Jose, CA
12.1989 - 11.1993
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Diagnosed faults and developed resolution plans.
- Repaired and installed wiring, connectors, control boxes antennas and other pieces.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Certificate - Certified Medical Assistant
Valley College
Martinsbur, WV04.2023
Bachelor of Science - Psychology
College of St. Joseph
Rutland, VT05.2009
Classes - Nursing
Community College of Vermont
Middlebury, VT12.2007
Skills
- Problem Anticipation and Resolution
- Inventory and Supply Management
- Patient Relations
- Medical Supply Monitoring
- Updating Medical Records
- Treatment Room Preparation
- Operating EKG Equipment
- Medical Histories and Vital Statistics
- Clinical Applications
- Medical Terminology
- Cleaning and Organizing
- Multi-Line Telephone System Operation
Timeline
Cashier
D & G Liquors
09.2022 - Current
Cashier
Shaw's Supermarket
12.2017 - 01.2018
Licensed Nursing Assistant
Mountain View Center
11.2004 - 04.2009
Medical Records Clerk
Wackenhut Corrections
03.2002 - 10.2004
Executive Assistant
Hewlett Packard, HP
01.1994 - 12.1999
Aircraft Electrical Technician
US Navy
12.1989 - 11.1993
Certificate - Certified Medical Assistant
Valley College
Bachelor of Science - Psychology
College of St. Joseph
Classes - Nursing
Community College of Vermont