Michelle Smith
Santa Clara,CA
Work History
Office Manager
Silicon Valley Capital Club
San Jose, CA
08.2021 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- On Boarding
- Create Employee and maintain Confidential paperwork
- Schedule new employee personal benefits
- In charge of employee assistance program
- Performed Human Resources and Administrative Tasks
- ADP Expert
- Payroll
- Trainer
- Auditor
- Member Disputes
- Front Desk
Shift Leader
Milestone Technologies At Facebook
Sunnyvale, CA
08.2020 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained
- Coached employees
- Performed Human Resources Tasks
- I-9 Verifier
- Onboarding
- Prepared New Hire packets
- Scheduler employees for coverage
- ADP
- Inventory
Food and Beverage Supervisor
Juniper A Curio Collection By Hilton
Cupertino, CA
08.2019 - 03.2020
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Trained
- Implanted the standard Operation Procedure
- Coached
- Trained
- Waitress
- Food Runner
- In Room Dining
- Events Buy Outs
- Front Desk
- Security
Phone Operator
Hyatt Regency Hotel
Santa Clara, CA
03.2017 - 07.2019
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Maintained accurate directory of all personnel and phone extensions.
- Used company's paging system to immediately contact specific personnel.
- Front Desk
- Security
- Regency Club Concierge
- Housekeeping
- Events
- Banquet Server
- In Room Dining
- Food server
- Events Administrative
- Trainer
Education
High School Diploma -
01.2017
- Valedictorian class of 2017
Skills
*Team Building- Great team Leaders -Certified
*HR Analytics for Human Resources- Certified
*Understanding HIPAA for medical Office- Certified
*Medical Terminology- Certified
*Medical Coder- Certified
Timeline
Office Manager - Silicon Valley Capital Club
08.2021 - Current
Shift Leader - Milestone Technologies At Facebook
08.2020 - 06.2021
Food and Beverage Supervisor - Juniper A Curio Collection By Hilton
08.2019 - 03.2020
Phone Operator - Hyatt Regency Hotel
03.2017 - 07.2019
Wilson Adult Education - High School Diploma,