Michelle Smith

Work History

Silicon Valley Capital Club

08.2021 - Current

Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed office operations while scheduling appointments for department managers.
Coached new hires on company processes while managing employees to achieve maximum production.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
On Boarding
Create Employee and maintain Confidential paperwork
Schedule new employee personal benefits
In charge of employee assistance program
Performed Human Resources and Administrative Tasks
ADP Expert
Payroll
Trainer
Auditor
Member Disputes
Front Desk

Milestone Technologies At Facebook

08.2020 - 06.2021

Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Trained
Coached employees
Performed Human Resources Tasks
I-9 Verifier
Onboarding
Prepared New Hire packets
Scheduler employees for coverage
ADP
Inventory

Juniper A Curio Collection By Hilton

08.2019 - 03.2020

Identified team weak points and implemented corrective actions to resolve concerns.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Planned operations to effectively cover needs while controlling costs and maximizing service.
Trained
Implanted the standard Operation Procedure
Coached
Trained
Waitress
Food Runner
In Room Dining
Events Buy Outs
Front Desk
Security

Hyatt Regency Hotel

03.2017 - 07.2019

Pleasantly greeted all callers and asked how to be of assistance.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Maintained accurate directory of all personnel and phone extensions.
Used company's paging system to immediately contact specific personnel.
Front Desk
Security
Regency Club Concierge
Housekeeping
Events
Banquet Server
In Room Dining
Food server
Events Administrative
Trainer