Michelle Smith
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Loan Depot
Tucson, AZ
12.2023 - 03.2024
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
Correctional Officer
Arizona Department of Corrections
Tucson, AZ
07.2011 - 12.2023
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Inspected cells and conducted random searches of common areas.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
Registration
Northwest Hospital
Tucson, AZ
06.2011 - 07.2012
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Verified patient demographic information and updated records accordingly.
- Provided support to clinical staff with regards to registration related tasks.
- Processed insurance authorizations, referrals, pre-certifications and prior authorizations as required by payers.
- Assisted with data entry into EHR system including entering vital signs, medical history and other relevant information.
- Ensured compliance with HIPAA regulations regarding patient confidentiality and privacy laws.
Correctional Officer
State of Arizona
Tucson, AZ
06.2000 - 09.2010
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Education
Some College (No Degree) - General Studies
Mira Costa College
Oceanside, CASkills
- Document Review
- Goal-Oriented
- Emergency Response
- Excellent problem solver
- Policy Enforcement
- Ethical standards of conduct
- Security Procedures
- Daily logging
- Effective Communication
- Positive And Professional
- High-Energy Attitude
- Scheduling Appointments
- Credit Card Payment Processing
- Patient Interviewing Skills
- Confidentiality
- Insurance Understanding
- Effective Written And Verbal Communication
- Multitasking And Organization
Certification
- B Class CDL
- NMLS Mortgage License
Timeline
Mortgage Loan Officer
Loan Depot
12.2023 - 03.2024
Correctional Officer
Arizona Department of Corrections
07.2011 - 12.2023
Registration
Northwest Hospital
06.2011 - 07.2012
Correctional Officer
State of Arizona
06.2000 - 09.2010
Some College (No Degree) - General Studies
Mira Costa College
- B Class CDL
- NMLS Mortgage License
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