Michelle Smith
RN Sales Rep
Dallas,Tx
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
27
27
years of professional experience
Work History
RN Clinical Sales Rep
International BioMedical
Dallas, Tx
09.2022 - 03.2024
- Developed and maintained courteous and effective working relationships.
- Increased product adoption by delivering compelling product demonstrations and sales presentations to healthcare providers.
- Drove positive company reputation by consistently providing exceptional customer service throughout the entire sales process.
- Provided valuable insights into product development, offering feedback from customers on potential improvements or enhancements.
- Exceeded sales targets consistently by implementing effective territory management strategies and identifying new business prospects.
- Conducted comprehensive market research to identify emerging trends and develop targeted strategies for increased market share.
- Improved customer satisfaction with timely follow-ups, addressing concerns, and providing ongoing support as needed.
- Participated in ongoing professional development activities to stay current with industry trends and best practices in clinical sales.
- Collaborated closely with clinical teams to ensure seamless integration of products into existing workflows and improved patient outcomes.
- Delivered comprehensive training sessions for clients on proper use and implementation of products, ensuring optimal performance and user satisfaction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
RN Neonatal/Pediatric Clinical Sales Liaison
Masimo
Dallas, TX
06.2020 - 09.2022
- The expertise and credentials of the Clinical Specialist enhances the credibility of recommendations to customers and strengthens customer service and support
- This support to customers is achieved through recommending best practice and facilitating education
- The Clinical Specialist actively engages in conversion management, product implementation and training of Medication Delivery Solutions products
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Work closely with Providers and clinicians to improve patient care utilizing advanced patient monitoring
- Train and support Providers and nursing staff on new product implementation
- Function as subject matter expert in Masimo Technology
RN Clinical Consultant
Becton Dickenson
Dallas, TX
04.2019 - 06.2020
- As a Clinical Consultant, I provided training and consultation for the BD Alaris and PYXIS devices
- I work closely with nursing staff to improve patient care using new ALARIS smart IV pump technology and PYXIS medication administration.
- Education related project management with collaboration between internal and external teams.
- Assessment of customer clinical workflows and recommendations to improve integration of new equipment
- Working with the customer to plan, execute and follow up on education of hospital clinicians on the use of device
Registered Nurse- Neonatal/ Pediatric Transport Nurse
Children's Health Dallas
Dallas, Tx
06.2008 - 04.2019
- Stabilization and transport of high-risk neonates, infants with congenital heart disease, medically ill or injured pediatric patients.
- As an RN on the Pediatric/Neonatal Transport Team, I was the team lead for stabilization and transport of ill and injured patients to a higher level of care
- Transport patients by ground ambulance, helicopter or fixed wing aircraft
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Registered Nurse- Neonatal/ Pediatric Transport Nurse
Medical City Dallas
Dallas, Tx
06.2004 - 04.2008
- Stabilization and transport of high-risk neonates, infants with congenital heart disease, medically ill or injured pediatric patients.
- As an RN on the Pediatric/Neonatal Transport Team, I was the team lead for stabilization and transport of ill and injured patients to a higher level of care
- Transport patients by ground ambulance, helicopter or fixed wing aircraft
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Registered Nurse - Pediatric Emergency Room
Children's Medical Center of Dallas
Dallas, TX
11.2002 - 11.2004
- Critical Care Nurse - participate in the care and stabilization of critically ill medical and trauma patients
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Registered Nurse - Neonatal Intensive Care Nurse and Transport Team
Baylor Scott & White Health
Dallas, TX
12.1996 - 11.2002
- Charge Nurse
- PLL/PAL Team - manage and troubleshoot peripheral long lines and arterial lines
- Mechanical ventilation
- Golden Hour Team
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Continuously updated clinical knowledge and skills through participation in professional development courses, conferences, and seminars related to neonatal care advancements.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Education
Associate Degree in Nursing - Nursing
Amarillo College
01.1997
Skills
- Licensed RN
- B2B Sales
- Complex Problem-Solving
- Upselling Techniques
- New Business Opportunities
- Product and Service Knowledge
- Prospecting Skills
- Problem-Solving Strengths
- Customer Retention Abilities
- Product Promotion
- Converting Leads
- Customer Relations
Timeline
RN Clinical Sales Rep
International BioMedical
09.2022 - 03.2024
RN Neonatal/Pediatric Clinical Sales Liaison
Masimo
06.2020 - 09.2022
RN Clinical Consultant
Becton Dickenson
04.2019 - 06.2020
Registered Nurse- Neonatal/ Pediatric Transport Nurse
Children's Health Dallas
06.2008 - 04.2019
Registered Nurse- Neonatal/ Pediatric Transport Nurse
Medical City Dallas
06.2004 - 04.2008
Registered Nurse - Pediatric Emergency Room
Children's Medical Center of Dallas
11.2002 - 11.2004
Registered Nurse - Neonatal Intensive Care Nurse and Transport Team
Baylor Scott & White Health
12.1996 - 11.2002
Associate Degree in Nursing - Nursing
Amarillo College
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