Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Michelle Smith

Florissant,MO

Summary

At Buchholz Mortuary, I leveraged compassionate communication and restorative art skills to enhance service personalization, contributing to significant client satisfaction improvements. My adeptness in funeral planning and empathetic customer interactions fostered trust and support among grieving families, while my marketing initiatives spurred community engagement, showcasing my ability to blend professional ethics with organizational growth effectively.

Diligent with solid background in funeral services management and client relations. Successfully facilitated numerous services and managed operational logistics with care and precision. Demonstrated empathy and organizational skills to ensure seamless and respectful services.

Experienced with managing funeral services and supporting bereaved families. Utilizes exceptional organizational skills to ensure seamless operations and dignified services. Knowledge of industry regulations and best practices ensures high standards of care and professionalism.

Funeral service professional with comprehensive experience in managing and coordinating funeral arrangements. Skilled in providing compassionate support to grieving families and effectively overseeing all service aspects. Reliable team collaborator with strong commitment to achieving results and adapting to changing needs.

Caring and driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families.

Bringing highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovative strategies that successfully increase productivity and efficiency.

bringing highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency.

Industrious Funeral Assistant with extensive customer service experience and good community relations skills. Strong foundation of industry knowledge learned over six years in mortuary roles. Known for compassionate yet efficient work.

Industrious Funeral Assistant with extensive customer service experience and good community relations skills. Strong foundation of industry knowledge learned over six years in mortuary roles. Known for compassionate yet efficient work.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Dynamic individual with hands-on experience in the funeral industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

6
6
years of professional experience

Work History

Assistant Funeral Director

Buchholz Mortuary
11.2019 - Current
  • Contributed to company growth by networking with local community leaders, expanding awareness of available services.
  • Facilitated open communication between family members and funeral staff during the planning process, resulting in smoother event execution.
  • Coordinated with cemetery personnel to arrange burial sites, ensuring proper documentation was completed accurately and promptly.
  • Collaborated with local clergy to ensure personalized and meaningful funeral services for grieving families.
  • Increased customer loyalty through empathetic communication and attention to detail in service arrangements.
  • Excelled in time management skills by successfully juggling multiple responsibilities within tight deadlines during peak periods of demand.
  • Supported administrative tasks such as record-keeping, appointment scheduling, and correspondence management for optimal office efficiency.
  • Assisted with transportation logistics for both deceased individuals and mourners attending services, ensuring punctuality and minimal stress on the day of the event.
  • Managed inventory of supplies needed for funerals, ensuring adequate stock levels were maintained at all times.
  • Assisted with marketing initiatives such as creating promotional materials for funeral home events, increasing community engagement and participation.
  • Maintained a professional appearance at all times while representing the funeral home during visitations, viewings, and memorial services.
  • Improved client satisfaction by providing compassionate and timely assistance during funeral arrangements.
  • Enhanced team collaboration by actively participating in staff meetings, sharing ideas for improvement or problem-solving strategies when needed.
  • Assisted families in selecting appropriate merchandise such as caskets or urns for their loved ones'' final resting place.
  • Prepared deceased individuals for viewing or cremation according to family preferences and cultural practices, demonstrating respect and sensitivity throughout the process.
  • Provided exceptional customer service by addressing inquiries or concerns in a timely and respectful manner, fostering an environment of trust and support for grieving families.
  • Enhanced workplace safety by maintaining clean and organized preparation areas, reducing potential hazards.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Drafted and published obituaries on behalf of families served.
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Carried flowers to hearses or limousines for transportation to places of interment.
  • Processed death certificate and other required paperwork.
  • Dressed and cosmeticized deceased persons.
  • Managed funeral home finances and performed general bookkeeping duties.

Assistant Funeral Director

Paul Funeral Home
03.2019 - Current
  • Contributed to company growth by networking with local community leaders, expanding awareness of available services.
  • Facilitated open communication between family members and funeral staff during the planning process, resulting in smoother event execution.
  • Coordinated with cemetery personnel to arrange burial sites, ensuring proper documentation was completed accurately and promptly.
  • Collaborated with local clergy to ensure personalized and meaningful funeral services for grieving families.
  • Excelled in time management skills by successfully juggling multiple responsibilities within tight deadlines during peak periods of demand.
  • Supported administrative tasks such as record-keeping, appointment scheduling, and correspondence management for optimal office efficiency.
  • Assisted with transportation logistics for both deceased individuals and mourners attending services, ensuring punctuality and minimal stress on the day of the event.
  • Managed inventory of supplies needed for funerals, ensuring adequate stock levels were maintained at all times.
  • Assisted with marketing initiatives such as creating promotional materials for funeral home events, increasing community engagement and participation.
  • Maintained a professional appearance at all times while representing the funeral home during visitations, viewings, and memorial services.
  • Improved client satisfaction by providing compassionate and timely assistance during funeral arrangements.
  • Enhanced team collaboration by actively participating in staff meetings, sharing ideas for improvement or problem-solving strategies when needed.
  • Assisted families in selecting appropriate merchandise such as caskets or urns for their loved ones'' final resting place.
  • Prepared deceased individuals for viewing or cremation according to family preferences and cultural practices, demonstrating respect and sensitivity throughout the process.
  • Provided exceptional customer service by addressing inquiries or concerns in a timely and respectful manner, fostering an environment of trust and support for grieving families.
  • Enhanced workplace safety by maintaining clean and organized preparation areas, reducing potential hazards.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Closed and secured caskets and led funeral corteges to churches and burial sites.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Secured and filed burial permits and made funeral arrangements.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Drafted and published [Number] obituaries per week on behalf of families served.
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Carried flowers to hearses or limousines for transportation to places of interment.
  • Provided administrative support to funeral home staff.
  • Processed death certificate and other required paperwork.
  • Embalmed, dressed and cosmeticized deceased persons.

Education

High School Diploma -

St Charles High School
St CharlesMo
06-1986

Skills

  • Organizational growth
  • Restorative art
  • Compassionate communication
  • Professional ethics
  • Body preparation
  • Family support
  • Documentation handling
  • Funeral planning
  • Interpersonal relations
  • Marketing and promotion
  • Cremation procedures
  • Empathetic
  • Customer response
  • Mortuary operations
  • Sales and marketing
  • Staff scheduling
  • Valid Missouri driver's license
  • Cremations
  • Customer education
  • Funeral home services
  • Obituary writing
  • MS word, excel, and outlook
  • Funeral arrangements
  • Teamwork
  • Sales
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Guest interaction
  • Team collaboration
  • Organizational skills
  • Excellent communication
  • Funeral service coordination
  • Chapel organization
  • Decision-making
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Team building
  • Remains preparation
  • Relationship building
  • Guest assistance
  • Ceremony arrangement
  • Task prioritization
  • Data entry
  • Goal setting
  • Analytical thinking
  • Interpersonal skills
  • Self motivation
  • Adaptability
  • Continuous improvement
  • Time management abilities
  • Interpersonal communication
  • Professionalism
  • Problem-solving aptitude
  • Professional demeanor
  • Memorial materials
  • Written communication
  • Death certificate processing
  • Memorial program development
  • Casket preparation
  • Casket handing
  • Chapel preparation
  • Casket transportation
  • Funeral equipment coordination
  • Cremation experience
  • Funeral processions
  • Visitation coordination
  • Funeral service management

Timeline

Assistant Funeral Director

Buchholz Mortuary
11.2019 - Current

Assistant Funeral Director

Paul Funeral Home
03.2019 - Current

High School Diploma -

St Charles High School
Michelle Smith