Michelle Smith
Moncks Corner,SC
Summary
Dynamic and dependable professional with extensive healthcare experience, including roles at Medmark Treatment Centers and Life Care Hospital. Proven ability to enhance patient satisfaction through exceptional customer service and efficient scheduling. Skilled in medical terminology and payment collection, consistently ensuring accurate records and compliance with regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
09.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Medical Receptionist
Kirar Superior Healthcare, Chiropractor
08.2022 - 06.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Admissions Clerk
Medmark Treatment Centers
06.2018 - 01.2021
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
- Interviewed patients to obtain and verify medical history prior to being seen by medical professionals.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Obtained payments from patients and scanned identification and insurance cards.
Medica Assistant
Medmark Treatment Centers
06.2018 - 01.2021
- Efficiently managed multiple tasks simultaneously, ensuring timely completion of project deadlines.
- Perform phlebotomy
- Prepare exam rooms for the Physician
- Document Patient medical history
- Obtain and document Vital signs
- Administer TB test
- Triage patients
Fiscal Accounts Clerk
Medmark Treatment Centers
06.2018 - 01.2021
- Reduced instances of late payments from clients by consistently following up on overdue invoices and implementing more effective payment reminder strategies.
- Supported timely financial decision-making with thorough account reconciliations.
- Ensured compliance with financial regulations by maintaining accurate records and staying up-to-date on policy changes.
- Successfully managed high volumes of daily transaction entries while maintaining an organized work environment conducive to efficient task completion.
- Reduced errors in financial transactions by implementing a robust system of checks and balances.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Collaborated closely with Clinic Director to resolve discrepancies found within patients accounts.
Certified Nursing Assistant
Life Care Hospital
10.2016 - 06.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Blue Skies Of Texas East
11.2011 - 01.2014
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Associate of Applied Science - Medical Assisting Back Office Management
Brightwood College
San Antonio, TX01-2018
High School Diploma -
James B. Dudley High School
Greensboro, NC05-2003
Skills
- Positive attitude
- Customer service
- Medical terminology
- Patient scheduling
- Payment collection
- Time management
- Dependable and reliable
- Attention to detail
- Telephone etiquette
- Front desk operations
- Appointment scheduling
- Reminder calls
- Healthcare experience
Accomplishments
- Awarded “Most Energetic” in 2010.
- Awarded " Employee of the Month" June 2013
- Awarded "Employee of the Month" July 2015
Certification
- Licensed Medical Assistant
- Licensed Certified Nursing Assistant
Timeline
Delivery Driver
Amazon
09.2023 - Current
Medical Receptionist
Kirar Superior Healthcare, Chiropractor
08.2022 - 06.2023
Admissions Clerk
Medmark Treatment Centers
06.2018 - 01.2021
Medica Assistant
Medmark Treatment Centers
06.2018 - 01.2021
Fiscal Accounts Clerk
Medmark Treatment Centers
06.2018 - 01.2021
Certified Nursing Assistant
Life Care Hospital
10.2016 - 06.2018
Certified Nursing Assistant
Blue Skies Of Texas East
11.2011 - 01.2014
Associate of Applied Science - Medical Assisting Back Office Management
Brightwood College
High School Diploma -
James B. Dudley High School
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