MICHELLE SMITH
Georgetown,KY
Summary
Efficient and accurate Certified pharmacy technician with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Accomplished in filling prescriptions within fast-paced, high-volume settings, including closed-door, retail, and hospital pharmacies. Security-minded and experienced in coordinating between prescribers, insurance companies, and patients to resolve problems. Knowledgeable, dependable, team player, and promoting teamwork within pharmacy settings. Effective customer service-oriented and well-organized with solid understanding of pharmacy operations and regulations.
Overview
31
31
years of professional experience
Work History
Certified Pharmacy Lead Technician Specialist
Saint Joseph Health Community Outpatient Pharmacy
Lexington, KY
10.2023 - Current
- Receive written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Process third-party insurance claims for pharmaceutical reimbursements.
- Assist pharmacists in prescription preparation, including tablet counting, and labeling.
- Support pharmacy operations by answering phone calls and directing queries appropriately.
- Collaborate with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Monitor medication stock levels to ensure inventory accuracy. While managing out-of-stocks.
- Complete day-to-day duties accurately and efficiently.
- Provide a shipping service for employees' medications with USPS or FedEx cold shipments, in appropriate packaging. Ensure the medications arrive safely. Also labeled with the recipients' and senders' addresses. If needed, provide patient tracking information.
- Verified patient identities at pickup to prevent dispensing errors.
- Efficiently processed cash register transactions for prescriptions.
- Entered patient profiles accurately with Epic, including medications, and insurance details.
- Provided exceptional patient services with our program 'Meds to Beds,' addressing patient questions and concerns with empathy.
- Work effectively in a team environment to make the workplace more productive.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Certified Pharmacy Technician /Office Administrative Assistant
Clinic Pharmacy
Cynthiana, KY
08.2020 - 09.2023
- Performed administrative duties such as employee schedules, filing daily invoices and records, expense reports, and budget management.
- Ability to handle confidential information with discretion. Such as bank statements, employee pay, and company credit cards.
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Assist MOT (Medicine On Time) pharmacy technicians and pharmacists with clearing a high volume of prescriptions, and make sure we get all of the patients' medicine completed on time.
- Transmitted claims to insurance companies for payment, and reconciled EOBs.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers. Daily deposits and bank drop-off.
- Clean and maintain equipment or work areas according to prescribed methods.
- Ordered, labeled, and counted stock of medications, and entered inventory.
- Ordered pharmacy supplies, such as paper, tape, folders, receipt tape, staples, rubber bands, paperclips, California files, front-end drinks, and snacks for patients.
Senior Lead Pharmacy Technician
Toyota Pharmacy/ Walgreens
Frankfort, KY
12.2004 - 08.2020
- Toyota Family Pharmacy allowed me to experience a closed-door pharmacy on-site, to provide a convenient and efficient way for employees. This involved more of a specific group of patients with one insurance plan.
- After four years of service, Walgreens bought out my company. Which then led to losing our contract with a competitor after a couple of years. Then, I relocated to the Walgreens in Frankfort.
- Liaised with pharmacists to measure, prepare medication doses, package, and label prescriptions.
- Consulted with customers via telephone or in person to assist with navigating pharmacy systems and completing requests.
- Assisted customers by answering questions, locating items, or referring them to pharmacists for medication information.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Communicated effectively with doctors, and insurance agencies, to resolve prescription cost discrepancies.
- Checked office supply levels, anticipated needs, and placed orders for appropriate stock levels.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Worked with insurance companies to process claims, resolve problems, and obtain payments. Assisted patients with discounts, using manufacturer coupons.
- Received, reviewed, dispensed, and labeled over 300 to 500 prescriptions daily.
- Prepared prescription transfers to other pharmacies.
- Operated cash registers to accept payments from customers.
- Cleaned and maintained equipment, shelves or work areas according to the prescribed method.
Pharmacy Technician/Retail Sales Associate
Walmart
Georgetown, KY
08.1994 - 12.2004
- Worked on the sales floor, assisting customers with any questions they may have. Cahier, when needed.
- Transferred to the pharmacy. Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
- Greeted customers and answered questions regarding personal medications, or over-the-counter pharmacy products.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Entered prescription information into computer databases.
- Transmitted claims to insurance companies for payment, or manufacturer coupons.
- Communicated effectively with doctors, and insurance agencies, to resolve prescription cost discrepancies.
- Answered telephones to respond to questions or requests.
- Assisted customers by referring them to pharmacists for medication information.
- Assisted pharmacists with clearing high volumes of prescriptions.
- Operated cash registers to accept payments from customers.
- Cleaned and maintained equipment or work areas according to the prescribed method.
Education
PTCB - Certified Pharmacy Technician
No School
03.2005
Cosmetologist - Cosmetology
Kaufman Beauty School
Lexington, KY04.2000
Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)
BTCB
Lexington, KY08-1994
High School Diploma -
Scott County High School
Georgetown, KY05.1994
Skills
- Staff development
- Stocking medications
- Aseptic techniques
- HIPAA regulations
- Drug inventory control
- Regulatory compliance
- FDA compliance
- HIPAA
- Prescription management
- Patient profile management
- Insurance claim processing
- Medication inventory management
- Pharmacy software utilization
- Customer service
- Medication preparation
- Patient confidentiality
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Shipping and logistics
- Data entry
- Proper labeling
- Confidential information handling
- Cash handling
Timeline
Certified Pharmacy Lead Technician Specialist
Saint Joseph Health Community Outpatient Pharmacy
10.2023 - Current
Certified Pharmacy Technician /Office Administrative Assistant
Clinic Pharmacy
08.2020 - 09.2023
Senior Lead Pharmacy Technician
Toyota Pharmacy/ Walgreens
12.2004 - 08.2020
Pharmacy Technician/Retail Sales Associate
Walmart
08.1994 - 12.2004
PTCB - Certified Pharmacy Technician
No School
Cosmetologist - Cosmetology
Kaufman Beauty School
Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)
BTCB
High School Diploma -
Scott County High School
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