Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Smith

Madison,WI

Summary

Innovative Front End Team Lead known for high productivity and efficient task completion. Skilled in JavaScript, React, and responsive web design, ensuring websites are both functional and visually appealing. Excel at leadership, communication, and problem-solving, using these soft skills to foster team collaboration and deliver projects on schedule. Seasoned professional proficient in operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Protects customers, associates, and store assets by enforcing safety and security rules and procedures. Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

4
4
years of professional experience

Work History

Front End Team Lead

Walmart
Sun Prairie, WI
02.2024 - Current
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Analyzed customer feedback data to identify opportunities for improvements in user experience.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Interpreted and explained work procedures and policies to brief staff.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Researched and prepared reports required by management or governmental agencies.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Computed balances, totals or commissions to support accounting team.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Welcomed large volume of guests and improved overall customer service.
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.

Customer Service Cashier

Walmart
Sun Prairie, WI
03.2022 - 02.2024
  • Processed customer transactions using point-of-sale systems efficiently.
  • Assisted customers with product inquiries and provided recommendations.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Maintained accurate cash drawer and balanced at shift end.
  • Handled customer complaints and resolved issues promptly.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Ensured cleanliness and organization of the checkout area consistently.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Balanced cash drawers at the end of each shift.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted customers with locating merchandise within the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Verified that all coupons were valid prior to processing them into the system.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Counted and balanced cashier drawers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Offered customers carry-out service at completion of transaction.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card transactions accurately and efficiently.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Scanned items and checked pricing on cash register for accuracy.

Cashier

Walmart
Sun Prairie, WI
07.2021 - 08.2022
  • Processed customer transactions accurately and efficiently at busy retail locations.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted customers with inquiries and provided product information as needed.
  • Handled cash, credit, and digital payments securely during peak hours.
  • Collaborated with team members to ensure smooth store operations during shifts.
  • Developed rapport with customers, fostering a welcoming shopping environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Ensured compliance with all safety regulations within the store environment.
  • Verified customer age requirement for alcohol or tobacco purchases.

Online Personal Shopper

Walmart
Sun Prairie, WI
11.2021 - 03.2022
  • Assisted customers in selecting products based on preferences and needs.
  • Utilized Walmart's online platform for efficient order processing and tracking.
  • Communicated with customers to address inquiries and resolve issues promptly.
  • Collaborated with team members to ensure timely fulfillment of online orders.
  • Maintained accurate product listings and updated inventory information regularly.
  • Provided recommendations for substitutions when items were out of stock.
  • Monitored customer feedback to improve shopping experience and service quality.
  • Trained new staff on processes, tools, and customer service best practices.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Greeted customers and provided excellent customer service.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
  • Assisted in selecting items according to customer preferences.
  • Provided detailed product information to customers.
  • Organized consistent hourly deliveries by smoothly selecting and purchasing items.
  • Created personalized shopping experiences for each customer.
  • Secured and stored items until customer pickup.
  • Scanned items when pulling from shelves to update system stock information.
  • Assisted teammates with daily tasks during peak periods.
  • Completed pickup and shopping orders for customers within local area.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.

Education

GED -

Madison Area Technical College
Madison, WI
08-1999

Skills

  • Customer service
  • Payment processing
  • Cash handling
  • Employee training
  • User experience analysis
  • Customer relationship management
  • Team leadership
  • Conflict resolution
  • Performance evaluation
  • Process improvement
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Team supervision
  • Effective planning
  • Relationship building and management
  • Accurate money handling
  • Cash counting
  • Opening and closing procedures
  • Price verification
  • Listening skills
  • Staff supervision
  • Team building
  • Conflict management
  • Staff management
  • Cash register operation
  • Employee motivation
  • Fraud prevention
  • Training and mentoring
  • Performance improvement
  • Goals and performance
  • Refunds processing
  • Checkout monitoring
  • Credit returns processing
  • Shift checklists
  • Problem-solving skills
  • Cash handling accuracy
  • Complaint resolution
  • Financial management

References

References available upon request.

Timeline

Front End Team Lead

Walmart
02.2024 - Current

Customer Service Cashier

Walmart
03.2022 - 02.2024

Online Personal Shopper

Walmart
11.2021 - 03.2022

Cashier

Walmart
07.2021 - 08.2022

GED -

Madison Area Technical College

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