Michelle Smith
Johnston,RI
Summary
Dynamic customer service professional with experience at Automated Health System, excelling in conflict resolution and customer relations. Proven ability to enhance customer satisfaction and drive sales through product knowledge and effective communication. Proficient in Microsoft Word and dedicated to delivering exceptional service while maintaining accurate data management.
Overview
14
14
years of professional experience
Work History
Dinning Experience Associate
RI School of Design
Providence, Rhode Island
08.2023 - Current
- Processed payments using point-of-sale systems.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
Customer Service Representative
Automated Health System
Providence, USA
05.2021 - 02.2023
- Delivered personalized customer service related to questions, and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Updated and maintained database with accurate customer information and timely data entry.
- Followed up with customers to support satisfaction and resolve any issues.
- Assisted customers with product selection, order entry, and payment processing.
- Provided accurate information regarding product features and benefits.
Dietary Computer Clerk
Rhode Island Hospital
Providence, USA
05.2011 - 03.2020
- Prepared meals for patients according to dietary needs and manager guidelines.
- Collaborated with dieticians to obtain accurate nutritional information and assess patient needs.
- Checked meal trays for compliance with diet modifications.
- Assisted in developing mealtime schedules for patients with various dietary restrictions and nutritional needs.
- Protected patient information, adhering to confidentiality practices.
- Analyzed menus and recipes, standardized recipes, and test new products.
Education
MEDICAL ASSISTANT -
Cranston Alternative School
Cranston, RI01.2007
MEDICAL TERMINOLOGY CERTIFICATE -
Dean Vaughn
Providence, RI01.2007
Skills
- Customer Relations
- Microsoft PowerPoint
- Microsoft Word
- Computer Proficiency
- Conflict Resolution
References
References available upon request
Timeline
Dinning Experience Associate
RI School of Design
08.2023 - Current
Customer Service Representative
Automated Health System
05.2021 - 02.2023
Dietary Computer Clerk
Rhode Island Hospital
05.2011 - 03.2020
MEDICAL ASSISTANT -
Cranston Alternative School
MEDICAL TERMINOLOGY CERTIFICATE -
Dean Vaughn
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