Summary
Overview
Work History
Education
Skills
Professional Development
Timeline
Generic

MICHELLE SMITH

Houston,TX

Summary

Organized Administrative Assistant with 11+ years delivering high-level support to senior leadership through expert calendar management, travel coordination, and operational workflow optimization. Proficient in Concur Travel & Expense, Microsoft Office, and Google Workspace, consistently streamlining processes to reduce administrative burden and accelerate decision-making. Renowned for discretion, reliability, and a proactive, solutions-driven mindset that enhances organizational efficiency.

Overview

11
11
years of professional experience

Work History

OFFICE LEAD ADMINISTRATOR - CONTRACTOR

USAID/Ankore
Washington, DC
12.2022 - 01.2025
  • Coordinated complex domestic and international travel logistics, ensuring full compliance with USAID regulations and seamless execution.
  • Implemented automated travel and reimbursement systems, significantly reducing processing errors and turnaround time.
  • Analyzed travel data to identify trends and inefficiencies, leading to targeted operational improvements.
  • Designed and deployed a real-time travel tracking dashboard, minimizing manual status checks and enhancing visibility.
  • Collaborated cross-functionally to streamline travel-related processes, aligning departmental goals and improving stakeholder satisfaction.

ASSISTANT TRAVEL ARRANGER

Social Solutions International, Inc.
Washington, DC
03.2016 - 11.2022
  • Acted as the primary point of contact for all traveler inquiries, ensuring timely and accurate support.
  • Provided expert guidance on organizational travel policies, promoting compliance and cost-efficiency.
  • Maintained and updated travel documentation and databases, supporting audit readiness and data integrity.
  • Coordinated with cross-functional teams to align travel logistics with programmatic needs.
  • Collected and analyzed traveler feedback to identify service gaps and implement continuous improvements.

OFFICE ADMINISTRATOR

IAP, Inc.
Arlington, VA
03.2014 - 01.2016
  • Resolved client issues promptly and effectively, ensuring high satisfaction and repeat engagement.
  • Cultivated strong client relationships, resulting in consistent travel assignment opportunities.
  • Coordinated end-to-end travel logistics, including flights, accommodations, and ground transportation.
  • Streamlined booking processes to improve efficiency and reduce administrative overhead.
  • Negotiated competitive travel rates with vendors, optimizing cost savings for clients and the organization.

Education

High School -

Springbrook High School

Skills

  • Administrative Support
  • Calendar Coordination & Scheduling
  • Concur Travel & Expense Management
  • Customer Service & Client Relations
  • Professional Communication
  • Microsoft Office
  • Google Workspace
  • Data Analysis & Reporting
  • Process Optimization & Workflow Improvement
  • Call out phone and visitor screening
  • Document preparation and data entry
  • Vendor liaison and invoice processing
  • Event setup and attendee follow-up
  • Policy Compliance & Audit Readiness

Professional Development

  • The Indispensable Assistant and E-mail and Organizational Communication, USAID University
  • CTAT Certificate

Timeline

OFFICE LEAD ADMINISTRATOR - CONTRACTOR

USAID/Ankore
12.2022 - 01.2025

ASSISTANT TRAVEL ARRANGER

Social Solutions International, Inc.
03.2016 - 11.2022

OFFICE ADMINISTRATOR

IAP, Inc.
03.2014 - 01.2016

High School -

Springbrook High School

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