Michelle Smitherman

Ocoee,FL

Skills

Business Process Re-Engineering
Problem-Solving
Planning and Implementation
Operations Monitoring

Staff Training
Contract Review and Recommendations
Policies and Procedures Implementation

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Work History

Manager of Operations

Credit Repair Kings

Davie , FL

02.2018 - Current

Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Hired and onboarded team members to meet immediate and expected demand.
Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.

Manager

Lux Credit Consultants

Miami, FL

12.2011 - 02.2018

Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
Engaged with existing and potential clients to gain insight into needs.
Integrated technology to increase efficiency and real-time accountability of operational tasks.
Created company handbook to document corporate policies and procedures.
Managed scheduling, training and inventory control.

Team Lead

Nationwide Insurance Company

Lynchburg, VA

08.2008 - 03.2011

Delegated daily tasks to team members to optimize group productivity.
Monitored team progress and enforced deadlines.
Collaborated with management team to implement new work procedures or policies.
Fostered positive employee relationships through communication, training and development coaching.

Education

Associate of Arts - Business Management

DeVry University

Villa Park, IL

Treasurer for Non Profit Org

Responsible for overseeing the finances of their organizations. They ensure all income and expenses are accounted for accurately. They also need to maintain an accurate record of all funds, including investments.

Overview

years of professional experience