Skills
Summary
Work History
Education
Treasurer for Non Profit Org
Overview
Generic

Michelle Smitherman

Ocoee,FL

Skills

  • Business Process Re-Engineering
  • Problem-Solving
  • Planning and Implementation
  • Operations Monitoring
  • Staff Training
  • Contract Review and Recommendations
  • Policies and Procedures Implementation

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Work History

Manager of Operations

Credit Repair Kings
Davie , FL
02.2018 - Current
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.

Manager

Lux Credit Consultants
Miami, FL
12.2011 - 02.2018
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Engaged with existing and potential clients to gain insight into needs.
  • Integrated technology to increase efficiency and real-time accountability of operational tasks.
  • Created company handbook to document corporate policies and procedures.
  • Managed scheduling, training and inventory control.

Team Lead

Nationwide Insurance Company
Lynchburg, VA
08.2008 - 03.2011
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Collaborated with management team to implement new work procedures or policies.
  • Fostered positive employee relationships through communication, training and development coaching.

Education

Associate of Arts - Business Management

DeVry University
Villa Park, IL

Treasurer for Non Profit Org

  • Responsible for overseeing the finances of their organizations. They ensure all income and expenses are accounted for accurately. They also need to maintain an accurate record of all funds, including investments.

Overview

15
15
years of professional experience

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Michelle Smitherman