Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Smits

Seymour,WISCONSIN

Summary

Hardworking and reliable with experience working both BOH and FOH with a proven track record at Colonial House Supper Club, enhancing customer satisfaction through exceptional service. Extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service.

Overview

20
20
years of professional experience

Work History

Cosmotologist

Self Employed
03.2004 - Current
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.

FOH Manager/Kitchen Assistant Manager

Colonial House Supper Club /Banquets
03.2011 - 12.2023
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.

Lead Kitchen Cater

Cedar Creek Meat Market
05.2010 - 03.2011
  • Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Checked and tested foods to verify quality and temperature.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

Medical Office Assistant - Medical /computer Skills

FVTC
Appleton, WI
2012

Hair Stylist /with Managers Degree -

Martins School of Cosmotology
Appleton, WI
01.2004

Skills

  • Health and Safety Regulations
  • Service prioritization
  • POS system operations
  • Hiring
  • Restaurant Operations
  • Customer Service
  • Reliable and Responsible
  • Multitasking Abilities
  • Self Motivation
  • Scheduling Staff

Timeline

FOH Manager/Kitchen Assistant Manager

Colonial House Supper Club /Banquets
03.2011 - 12.2023

Lead Kitchen Cater

Cedar Creek Meat Market
05.2010 - 03.2011

Cosmotologist

Self Employed
03.2004 - Current

Medical Office Assistant - Medical /computer Skills

FVTC

Hair Stylist /with Managers Degree -

Martins School of Cosmotology
Michelle Smits