Hardworking and reliable with experience working both BOH and FOH with a proven track record at Colonial House Supper Club, enhancing customer satisfaction through exceptional service. Extensive experience in food service industry. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service.
Overview
20
20
years of professional experience
Work History
Cosmotologist
Self Employed
03.2004 - Current
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
FOH Manager/Kitchen Assistant Manager
Colonial House Supper Club /Banquets
03.2011 - 12.2023
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Resolved guests complaints while maintaining positive customer environment.
Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Adhered to safe work practices, food safety regulations, and corporate guidelines.
Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
Managed staff schedules and maintained adequate coverage for all shifts.
Oversaw food preparation and monitored safety protocols.
Lead Kitchen Cater
Cedar Creek Meat Market
05.2010 - 03.2011
Maintained a clean and sanitary kitchen environment, adhering to strict safety and hygiene standards.
Designed and maintained menus to offer variety of high quality and consistency of dishes.
Verified prepared food met standards for quality and quantity before serving to customers.
Checked and tested foods to verify quality and temperature.
Coordinated with catering staff to deliver food services for special events and functions.
Education
Medical Office Assistant - Medical /computer Skills
FVTC
Appleton, WI
2012
Hair Stylist /with Managers Degree -
Martins School of Cosmotology
Appleton, WI
01.2004
Skills
Health and Safety Regulations
Service prioritization
POS system operations
Hiring
Restaurant Operations
Customer Service
Reliable and Responsible
Multitasking Abilities
Self Motivation
Scheduling Staff
Timeline
FOH Manager/Kitchen Assistant Manager
Colonial House Supper Club /Banquets
03.2011 - 12.2023
Lead Kitchen Cater
Cedar Creek Meat Market
05.2010 - 03.2011
Cosmotologist
Self Employed
03.2004 - Current
Medical Office Assistant - Medical /computer Skills