Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Smythe

Winchester,VA

Summary

Experienced in clerical work with highly efficient in typing and data entry abilities with a result-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

2
2
years of professional experience

Work History

Package Handler

FedEx:Ground
Winchester, VA
08.2021 - Current
  • Use hand-held scanners and scan reports to accurately track item movements.
  • Assembled bulk stops. Loaded packages and ics into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of consumer packages.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Informed qa team of missing or damaged items immediately when receiving customer packages from my belt.
  • Assisted other belts with during busy periods while boosting warehouse efficiency.
  • Verify incoming packages to ensure that they are sent to the accurate belt, scan and loaded to correct trucks

Customer Service Representative

Circle K
Zephyrhills, FL
11.2020 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales by 3% promoting limited time sales.
  • Provided information Circle K perks and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.

Assistant Store Manager/Assistant Merchandise Manager

Dollar Tree
Zephyrhills, FL
07.2019 - 08.2020
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Oversaw inventory counts each week to maintain stock records and account for shrinkage.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Informed staff about charities and donation sales and related displays to help reach target donations and to give back to the community as well.
  • Planned out sales cycles to develop repeat business by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Assessed and developed improvement plans to bring attention to low sales area and create a boost in sales.
  • Developed displays of various highly sought-after items to increase sales by 15%
  • Drove 10% sales growth in our new restocked and expanded craft section .
  • Executed monthly and seasonal sales flow charts to ensure sales on limited time and themes items.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement .
  • Trained staff associates to effectively use cash register taking payment, and other processes completed through the registers such as our Dollar Tree Direct.
  • Draw in weekly sales by rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • daily sales transactions to balance and log day-to-day deposits, pickups as well as item voids and returns to account for shrinkage and prevent internal theft.
  • Promoted professional growth and accelerated talent development of each associate to drive performance excellence.
  • Walked through store areas every shift to identify and proactively resolve safety issues impacting overall store performance and customer safety.

Education

High School Diploma -

Zephyrhills High School
Zephyrhills, FL
06.2013

Skills

  • Relationship Building
  • Willing to Learn
  • Team Collaboration
  • Verbal and Written Communication
  • Records Organization and Management
  • Decision Making
  • Quality Assurance
  • Administrative Management
  • Problem Anticipation and Resolution
  • Focus and Follow-Through
  • Multitasking and Prioritization
  • Customer Relations

Timeline

Package Handler

FedEx:Ground
08.2021 - Current

Customer Service Representative

Circle K
11.2020 - 05.2021

Assistant Store Manager/Assistant Merchandise Manager

Dollar Tree
07.2019 - 08.2020

High School Diploma -

Zephyrhills High School

Similar Profiles

CREATE PROFILE