Summary
Overview
Work History
Education
Skills
References
Communication
Leadership
Timeline
Generic

Michelle Snyder

Flint,TX

Summary

Consumer service associate with eleven years of experience driving business success and improving customer satisfaction. Proven ability to collaborate effectively within teams and address operational challenges efficiently. Strong commitment to delivering high-quality service and achieving organizational goals.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Lincare
Tyler, TX
10.2024 - Current
  • Identified customer needs and recommended appropriate durable medical equipment solutions.
  • Processed paperwork related to insurance claims, warranties and other documentation.
  • Provided technical support to customers regarding proper use of durable medical equipment items.

Consumer service associate

Anthem Inc
01.2017 - 08.2018
  • Directed customer service staff activities, including training, coaching and performance management.
  • Developed strategies for improving customer satisfaction levels.
  • Resolved escalated issues from team members or customers in an efficient manner.

Customer Care Associate III

Anthem Inc
06.2015 - 01.2017
  • Provided customer service through live chat, email and phone support.
  • Advised customers on how to use products correctly or get the most out of them.
  • Trained new Customer Care Associates on policies and procedures .

Customer care associate II

Anthem Inc
09.2014 - 06.2015
  • Compiled weekly performance metrics for review by management.
  • Resolved customer issues in a timely manner.
  • Utilized problem solving skills to efficiently resolve conflicts.

Customer Care Associate I

Anthem Inc
Denver, CO
06.2013 - 09.2014
  • Ensured positive customer experiences by greeting clients professionally with required scripts.
  • Provided members with comprehensive information on medical claims and benefits.
    Filed appeal documents for member complaints, ensuring adherence to compliance procedures.
  • Assisted members in resolving claim discrepancies by collecting necessary medical records.

Virtual Representative – Supervisor Team Lead

Boston Market
Golden, CO
04.2008 - 02.2013
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

AS - Paralegal

Kaplan University
Thornton, CO

Skills

  • Health Insurance
  • Product knowledge
  • Compliance procedures
  • Adaptive team player
  • Appointment scheduling
  • Account updating
  • Call escalation
  • Project Management
  • MS Office
  • Communication
  • Problem-solving

References

Available upon request.

Communication

Medical insurance customer service experience with lead experience to research and troubleshoot problems.

Leadership

Successfully lead team to meet quarterly goals in customer satisfaction.

Timeline

Customer Service Representative

Lincare
10.2024 - Current

Consumer service associate

Anthem Inc
01.2017 - 08.2018

Customer Care Associate III

Anthem Inc
06.2015 - 01.2017

Customer care associate II

Anthem Inc
09.2014 - 06.2015

Customer Care Associate I

Anthem Inc
06.2013 - 09.2014

Virtual Representative – Supervisor Team Lead

Boston Market
04.2008 - 02.2013

AS - Paralegal

Kaplan University

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