Michelle Solano
San Jacinto,CA
Summary
Dynamic customer service professional with a proven track record at Starbucks, excelling in time management and conflict resolution. Recognized for enhancing customer satisfaction and fostering team collaboration. Fluent in Spanish. Effectively engage diverse clientele while maintaining a calm demeanor in high-pressure situations, ensuring a positive experience for all.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
05.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Associate
Big Lots
11.2020 - 04.2021
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Customer Service Representative
Walmart
03.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Education
Arizona State University
Tempe, AZ05-2026
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Decision-making
- FLUENT IN Spanish
- Excellent math skills
- Excellent memory
- Calm demeanor
- Speedy and efficient
Timeline
Barista
Starbucks
05.2021 - Current
Associate
Big Lots
11.2020 - 04.2021
Customer Service Representative
Walmart
03.2020 - 10.2020
Bachelor of Arts - Education
Arizona State University
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