Michelle Solano

• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
• Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings and transaction documents.
• Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
• Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
• Scheduled and coordinated meetings between legal teams and clients.
• Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
• Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
• Helped with intake of new clients and materials by setting up files and documenting important information.
• Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
• Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
• Prepared court forms accurately under the supervision of attorneys, ensuring compliance with local rules and regulations.
• Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.
• Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
• Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
• Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
• Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
• Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
• Drafted legal documents, including pleadings and motions, to support attorneys in various cases and deals.

Handled obtaining reinstatement and payoff figures for debtors and generating letters for same.

Notified mortgage companies/clients of upcoming sheriff sales.

Obtained local counsel for sale attendance on mortgage company's behalf.

Obtained payoff figures and prepared bid instructions for local attorneys.

Prepared withdrawal of sales when necessary.

Reported sale results to mortgage company and prepared file for final steps post sale.