Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michelle Solitro-Fitzgerald

Johnston,RI

Summary

Dynamic healthcare leader with proven success at CharterCARE Health Partners, excelling in project management and team collaboration. Adept at enhancing performance through strategic planning and risk management, I drive quality improvement initiatives and foster staff development, ensuring exceptional patient care and operational excellence. Committed to continuous learning and effective communication.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

System Director Quality & Performance Improvement

CharterCARE Health Partners
12.2011 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained strong leadership skills by managing projects from start to finish.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Provided professional services and support in a dynamic work environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Passionate about learning and committed to continual improvement.
  • Developed or tracked quality metrics.
  • Recommended improvements to processes.
  • Developed risk assessment models to identify potential compliance risks.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Identified gaps in existing compliance processes and recommended updates.
  • Identified issues, analyzed information and provided solutions to problems.
  • Joint Commission Readiness and surveyor compliance
  • Star report metric performance improvement development
  • HRO education development
  • Quality Council development and oversight
  • HEDIS and contract metric project development
  • High-level medical case reviews
  • QAPI devlopment
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Observed patient safety, risk management, and infection control policies and procedures.
  • Followed established procedures for personal and patient safety.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.

Evidence Based Coordinator

CharterCARE Health Partners
05.2011 - 05.2021
  • Entered data, generated reports, and produced tracking documents.
  • Gathered and organized materials to support operations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Monitored metrics and performance improvement compliance
  • Abstraction HBIPS, Core Measures and monitored trends for improvement
  • Joint Commission scribe

Nurse Unit Manager

CharterCARE Health Partners
2011 - 2014
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Supervised, directed, and motivated high-quality performance from nursing staff.
  • Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
  • Evaluated skills of nursing personnel and verified staff certifications for validity.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Established and continuously optimized unit schedules and individual work assignments.
  • Educated family members and caregivers on patient care instructions.
  • Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.

PACU Nurse

CharterCARE Health Partners
2005 - 2011
  • Assessed and identified individual patient educational needs, removing barriers to learning and supporting comprehensive progress.
  • Evaluated cardio-respiratory systems for deviations, providing appropriate treatment as necessary.
  • Performed flawless autonomous practice consistent with evidence-based standards and patient care considerations.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Monitored patient reactions after administering medications and IV therapies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Managed patients recovering from medical or surgical procedures.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.

ICU Charge Nurse

CharterCARE Health Partners
2000 - 2005
  • Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
  • Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
  • Worked as part of interdisciplinary rapid response team to determine each patients' imaging and assessment needs to develop and initiate appropriate care plans.
  • Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
  • Observed patients' vital signs and administered physician-prescribed medications and treatments.
  • Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
  • Administered medications and treatments as prescribed by physicians.
  • Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
  • Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.

Medical Surgical Registered Nurse

CharterCARE Health Partners
12.1993 - 2000
  • Managed caseload of patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
  • Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
  • Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
  • Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
  • Provided inpatient care to diverse population of adult medical and surgical patients.
  • Monitored patients before, during and after surgical operations to evaluate patient care.
  • Educated patients and families on disease diagnosis, prognosis and post-operative care.
  • Provided patient-centered discharge planning and education to reduce complications and readmissions.
  • Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
  • Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
  • Administered blood products and monitored vital signs to address immediate concerns.
  • Administered IV medications, monitoring and documenting patient responses to address complications.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.

Education

Bachelor of Science - Nursing

Rhode Island College
Providence
05-1996

Skills

  • Goal setting
  • Self motivation
  • Team building
  • Decision-making
  • Excellent communication
  • Effective communication
  • Team collaboration
  • Project management
  • Leadership development
  • Strategic planning
  • Risk management
  • Staff management
  • Project coordination
  • Coaching and mentoring

Accomplishments

  • Supervised team of 10 staff members.

Certification

  • Certified , CLHP
  • Certified, CHPM

Timeline

System Director Quality & Performance Improvement

CharterCARE Health Partners
12.2011 - Current

Evidence Based Coordinator

CharterCARE Health Partners
05.2011 - 05.2021

Medical Surgical Registered Nurse

CharterCARE Health Partners
12.1993 - 2000

Nurse Unit Manager

CharterCARE Health Partners
2011 - 2014

PACU Nurse

CharterCARE Health Partners
2005 - 2011

ICU Charge Nurse

CharterCARE Health Partners
2000 - 2005

Bachelor of Science - Nursing

Rhode Island College

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