Michelle Solomon
Norfolk,VA
Summary
Dynamic professional with extensive experience at NYCDOE and Walmart, excelling in customer service and cash handling. Proven track record in complaint resolution and inventory management, enhancing operational efficiency. Recognized for implementing effective sales techniques and fostering positive relationships, driving customer satisfaction and loyalty. Committed to delivering exceptional results in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Sales Associate
Walmart
02.2022 - Current
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Operated cash register efficiently, processing transactions and managing customer payments.
- Collaborated with team members to ensure store cleanliness and organization.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Participated in training sessions to improve product knowledge and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Payroll Administrator
NYCDOE
08.2017 - 08.2020
- Processed payroll for over 10,000 employees, ensuring accuracy and compliance with relevant regulations.
- Led payroll reconciliation efforts, identifying and resolving discrepancies efficiently.
- Implemented improved data entry procedures, enhancing overall processing speed and accuracy.
- Trained junior staff on payroll systems and best practices, fostering a collaborative work environment.
- Coordinated with HR to ensure timely updates of employee records affecting payroll calculations.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Managed employee records on database to maintain accuracy and updated information.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
Principal's Secretary
NYCDOE
08.2017 - 06.2020
- Managed daily office operations, ensuring efficient communication between staff and administration.
- Coordinated scheduling for principal, optimizing time management and meeting effectiveness.
- Maintained confidential student and staff records, upholding privacy standards and accuracy.
- Facilitated correspondence with parents and community stakeholders, enhancing engagement and support initiatives.
- Supported new staff onboarding by providing essential training on office procedures and technology systems.
- Managed schedules for the principal, ensuring timely attendance at meetings and events.
- Expedited principal''s daily activities through exceptional calendar management skills.
- Organized all necessary documentation for meetings, including agendas and minutes for efficient communication among stakeholders.
- Served as first point of contact for visitors entering the main office area while providing friendly service that reinforced the school''s positive reputation.
Parent Coordinator
NYCDOE
08.2011 - 08.2017
- Coordinated communication between parents and school administration to enhance community engagement.
- Developed and implemented support programs addressing parent concerns and student needs.
- Facilitated workshops for parents on educational resources and strategies for student success.
- Organized events to foster relationships among families, educators, and community stakeholders.
- Conducted regular follow-ups with families and provided progress updates on students who required additional support, monitoring changes effectively.
- Maintained accurate records of parent contact information, ensuring timely communication with families when necessary.
- Provided translation services for non-English speaking families during school events, meetings or conferences; reducing language barriers to promote equal access to information.
- Established partnerships with local organizations to provide families access to valuable resources addressing health, education, or employment needs.
- Organized volunteer opportunities for parents, increasing parental involvement in school activities.
- Developed strong relationships with parents, resulting in increased trust and communication between families and the school.
- Led workshops on topics such as bullying prevention or digital safety awareness that empowered parents with knowledge to better support their children''s well-being in school settings.
- Enhanced parent involvement by organizing workshops and informational sessions on school programs and resources.
- Provided support to families in crisis by connecting them to appropriate community resources and services.
- Managed various fundraising efforts for school programs, generating additional financial support for educational initiatives.
- Facilitated family meetings to ensure communication and collaboration between family members.
School Aide
NYCDOE
03.2005 - 08.2011
- Assisted teachers in managing classroom activities and student behavior.
- Supported students with special needs, fostering inclusive learning environments.
- Collaborated with staff to implement educational programs and initiatives.
- Provided supervision during lunch and recess, ensuring student safety.
- Organized classroom materials and resources for optimal learning efficiency.
- Mentored new school aides, enhancing team cohesion and effectiveness.
- Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
- Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
- Enhanced student safety by consistently monitoring school grounds and maintaining a secure environment.
- Assisted in the organization of school events, contributing to memorable experiences for students and families.
- Chaperoned field trips and extracurricular activities, ensuring student safety and a positive experience for all participants.
- Served as a role model for students by displaying strong work ethic and commitment to education values daily.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Education
GED -
Newtown High School
Queens, NYSkills
- Customer service
- Cash handling
- Inventory management
- Sales techniques
- Transaction processing
- Complaint resolution
Timeline
Sales Associate
Walmart
02.2022 - Current
Payroll Administrator
NYCDOE
08.2017 - 08.2020
Principal's Secretary
NYCDOE
08.2017 - 06.2020
Parent Coordinator
NYCDOE
08.2011 - 08.2017
School Aide
NYCDOE
03.2005 - 08.2011
GED -
Newtown High School