MICHELLE SOMERS
Philadelphia,PA
Summary
Michelle is a high integrity, dynamic worker with a strong desire to learn and thrive in a team environment. She is a diligent worker with proven ability to collaborate with internal and external stakeholders to streamline processes and generate results in the form of company sales revenue while cultivating meaningful relationships and making lasting impact. Seeking a position that highlights strong communication, critical thinking, and results-focused skill set.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
365 Health Services, LLC
08.2024 - Current
- Facilitated Medicaid waiver enrollment applications for qualified members of the community across several company territories in Pennsylvania
- Managed a referral list of 70-80 new prospects at a time, respectively
- Approved over 80 applicants and over 35,000 hours of care annually to generate sales revenue and contribute to gross profit
- Coordinated outreach efforts with local organizations to expand service awareness.
- Maintained high retention rate of case opens to generate new client sales revenue for respective offices
- Onboarded external employees to aid staffing needs in various territories
- Developed and executed a marketing plan and consistently exceeded quarterly and annual KPI’s for case opens
- Cultivated relationships with industry contacts to gain industry knowledge, referrals, and business development leads
- Collaborated closely with referral sources to streamline the application process for participants and lower hospital and rehab readmissions
Bartender · VIP Marketer · Server
Craft Concepts Group (CCG)
07.2018 - 05.2024
- Sales Revenues of $5-7,000 per shift, 4-6x weekly
- Assisted in opening new locations and training staff across nine locations for various positions
- Implemented policies and procedures among staff for efficient execution of daily tasks and greatest guest experience
- Frequently worked private and high profile events and executed client’s expectations while collaborating with event staff and management
- Assisted in inventory inputting and liquor ordering management
- Communicated consistently with management for staff needs as well as consumer improvement strategies especially during pandemic
- Developed Marketing and Promotional Strategies such as “weekly specials” to drive customer acquisition and Increase sales revenue
Event Bartender
Catholic Philopatrian Literary Institute
12.2019 - 02.2021
- Facilitated events and carried out duties to create a safe and enjoyable environment for the client
- Collaborated closely with clients, management, event coordinator and catering management
- Assisted with BEO inputs for both in-house staff and client accommodations
- Assisted in inventory
- Weddings, Corporate Parties, Fraternity Events, Private Events
Lead Bartender Server · Event Server · Key Holder
Harvest Seasonal Grill and Wine Bar
05.2015 - 06.2018
- Trained new hires and worked closely with management to implement policies and problem-solving strategies
- Facilitated and carried out private events by coordinating directly with clients, staff, Event Planner and kitchen to ensure client satisfaction
- Assisted with event set up and decoration to ensure efficient service and attractive displays
Education
Bachelor’s - Healthcare Administration
Rowan University
Glassboro, NJ06-2027
No Degree -
University of The Sciences
Philadelphia, PAHigh School Diploma -
Bishop Eustace Preparatory School
Pennsauken, NJSkills
- Case/Project Management
- Performance Metrics
- Sales, Quota Achievement
- Problem-solving aptitude
- Interpersonal Communication
- Written communication
- Time management
- Goal setting
- Conflict resolution
- Multitasking Abilities
- Project leadership
Certification
RAMP PA LCB Server/Selling Trainer Certification, 2026
Timeline
Community Outreach Coordinator
365 Health Services, LLC
08.2024 - Current
Event Bartender
Catholic Philopatrian Literary Institute
12.2019 - 02.2021
Bartender · VIP Marketer · Server
Craft Concepts Group (CCG)
07.2018 - 05.2024
Lead Bartender Server · Event Server · Key Holder
Harvest Seasonal Grill and Wine Bar
05.2015 - 06.2018
Bachelor’s - Healthcare Administration
Rowan University
No Degree -
University of The Sciences
High School Diploma -
Bishop Eustace Preparatory School