Michelle Sommer
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CDL Class A Truck Driver
TID DEMO
07.2021 - Current
- Improved safety records by conducting thorough pre-trip and post-trip vehicle inspections.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining open lines of communication with dispatchers, customers, and warehouse personnel.
- Maintained accurate logs for hours driven, distances traveled, and materials transported to comply with federal regulations.
- Reduced fuel consumption by implementing defensive driving techniques and route optimization strategies.
- Navigated challenging weather conditions and road hazards, prioritizing safety and cargo integrity at all times.
- Collaborated with team members to load and unload trailers efficiently while minimizing potential damage to freight and equipment.
- Developed excellent time management skills in order to meet tight delivery deadlines while maintaining a high level of professionalism on the job site.
- Supported fellow drivers by providing assistance with troubleshooting mechanical issues or offering guidance in handling difficult on-road situations.
- Reduced overall expenses by effectively utilizing equipment and optimizing routes, ensuring the most cost-effective transportation solutions for clients.
- Operated with safety and skill to avoid accidents and delays.
OR TECH
US ARMY
04.2009 - Current
- Enhanced patient safety by adhering to strict sterilization and sanitation protocols.
- Streamlined surgical procedures through efficient organization and preparation of instruments and equipment.
- Assisted surgeons during operations, ensuring optimal patient care and minimizing complications.
- Collaborated with multidisciplinary teams for comprehensive patient care and optimal surgical outcomes.
- Ensured proper functioning of operating room equipment through routine inspections and preventive maintenance tasks.
General Manager
Watson Management
07.2005 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
CRT-General Manager
Meridian Restaurants
08.2014 - 09.2016
- Conducted all management training for 7 restaurants
- Conducted all Servsafe class and tests for company
- Improved employee performance by designing and implementing effective training programs.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Reduced costs associated with external trainers by developing an internal network of skilled facilitators who could lead programs as needed.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Analyzed team performance and identified opportunities for additional training.
- Provided coaching and mentoring to employees.
Education
High School Diploma - general
Mazama HS
Klamath Falls, ORCERT OF COMPLETION - RESTAURANT MANAGEMENT
MCDONALDS
SLC, UTCERT OF COMPLETION - OR TECH
US ARMY
SAN ANTONIO, TXLogistics And Materials Management
US ARMY
Albuquerque, NM03.2021
CERT OF COMPLETION - EMT
US ARMY
SAN ANTONIO, TX07.1998
Skills
- Customer-oriented
- Operations management
- Hiring and training
- Stable work history
- Adaptable
- Supervisory skills
- Strong leader
- Full service restaurant background
- Logbook Maintenance
- Safe Driving Practices
Accomplishments
- Turned a 1.5mil store into a 1.8mil store in a year. (2013)
- Turned a restaurant into a training store in 4mo. (2014)
- Safely operated 40-ton articulated dump trucks around highly congested construction sites.
- Supervised team of 32-52 staff members consistently from 2005-2021
Certification
- Class A CDL License - July 2021-Current
- Business Manager, McDonald's - 2005-2021
- Certified OR Tech, US ARMY - 2009-Current
- Certified CMS, US ARMY - 2009-Current
- Licensed Driver, US ARMY - 2011-Current
Timeline
CDL Class A Truck Driver
TID DEMO
07.2021 - Current
CRT-General Manager
Meridian Restaurants
08.2014 - 09.2016
OR TECH
US ARMY
04.2009 - Current
General Manager
Watson Management
07.2005 - Current
High School Diploma - general
Mazama HS
CERT OF COMPLETION - RESTAURANT MANAGEMENT
MCDONALDS
CERT OF COMPLETION - OR TECH
US ARMY
Logistics And Materials Management
US ARMY
CERT OF COMPLETION - EMT
US ARMY
- Class A CDL License - July 2021-Current
- Business Manager, McDonald's - 2005-2021
- Certified OR Tech, US ARMY - 2009-Current
- Certified CMS, US ARMY - 2009-Current
- Licensed Driver, US ARMY - 2011-Current
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