MICHELLE SONZA

o Update interview dates for candidates and HR Activities and Interview Calendars

o Check if application is up to date and job position same as job applying for

o Schedule chats with New Hire, HR Representative, and Hiring Manager

o Perform Employment Verifications written and verbal

o Create Service tickets for incoming employees and terminated employees

• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Kept abreast of travel rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while

• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Kept abreast of travel rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

• Problem-solving & Critical Thinking: Identify, analyze, and resolve complex issues, make sound investment decisions, and adapt to changing market conditions
• Organized and detail-oriented with a strong work ethic.
• Review documents, agreement and recognizing discrepancies and promptly addressing for resolution.
• Time Management & Organization: Proved successful working within tight deadlines and a fast-paced environment.
• Real Estate Market Analysis: knowledge of hotel investment strategies, market trends, property valuations, and financial analysis
• Negotiating and Deal Making: Proven ability to negotiate favorable terms, close deals, and manage complex transactions
• Client/Customer Management: Building and maintaining strong client relationships, understanding their investment goals, and providing tailored advice.
• Industry Knowledge: Demonstrate some knowledge of hospitality industry, hotel operations, and relevant regulations.
• Successfully negotiated 4-5 of deals in 3-year timeframe
• Relevant Projects: 486-room Marriott, Torrance, CA; 200+ room Beverly Hills Montage, Los Angeles, CA; 518 units B class multi-family homes northern California; 124 units multi-family homes Houston, Texas; multi-property portfolio Texas Major Metro $87MM package