Michelle S. Ortiz-Trujillo
Fort Worth,TX
Summary
Dynamic professional with extensive experience in strategic planning and public relations, notably as Senior Manager at Community Health Plan of Imperial Valley. Proven track record in enhancing operational efficiency and driving quality improvement initiatives. Adept at financial analysis and fostering strong relationships, leading to significant growth in community engagement and member services.
Overview
6
6
years of professional experience
Work History
Board Member, Secretary
THE CHAMBER OF COMMERCE FOR GREATER BRAWLEY
Brawley, CA
06.2024 - Current
- Identified areas of improvement in business operations and provided solutions to maximize efficiency.
- Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
- Reviewed audit results from external auditors and addressed any issues identified in their reports.
Senior Manager of Marketing & Communications
Community Health Plan of Imperial Valley
Imperial, CA
06.2022 - Current
- Recruited top talent from various sources in order to meet staffing requirements.
- Provided guidance on best practices in project management to ensure successful outcomes.
- Secured Company DBA to begin operations.
- Led the administrative portion of a Knox Keene license.
- Guided and motivated staff to drive maximum performance.
- Oversaw Member services department with over 25 Call Center Reps and 100,000 Medi-Cal members.
- Conducted market research to identify new opportunities for growth and development.
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Structured the Human Resources department. Implementing Payroll service, Retirement Plans, Health Insurance Benefits and more for employees.
- Lead and Chaired the Community Advisory Committee. Growing Medi-Cal Member attendance from 0 to 50+ attendees.
- Advised, and sat on Quality Improvement & Health Equity Committee (QIHEC) on all Member-Related issues.
- Led the Member Services portion of NCQA Accreditation.
- Collaborated with the Chief Health Equity & Chief Medical officer on co-producing the Health Equity Work Plan that outlined CHPIV's efforts in Imperial County.
- Strengthened relationships between the C-Suite and the Community Based Organizations.
- Development of a Marketing & Communications Department. Grew a team from 0 to 4 and managed a team of Communications Specialists, Marketing Specialists and handled all internal & external communications.
Business Development Specialist
Brawley Chamber of Commerce
Brawley, CA
05.2021 - 06.2022
- Recommended product changes to enhance customer interest and maximize sales.
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Effectively built relationships with both established and potential customers.
- Identified underperforming product lines and refocused efforts to successfully bring each in line with expected targets.
- Managed budgeting processes related to business development initiatives.
Operations Manager
Tory Burch
Ontario, CA
08.2019 - 05.2020
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Administrative Assistant/Receptionist
Cal Poly Pomona Foundation
Pomona, CA
01.2019 - 05.2020
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Education
Master of Public Administration -
University of Phoenix
Phoenix, AZ06.2024
Business Administration -
California State Polytechnic University - Pomona
Pomona, CA08.2021
Skills
- Strategic planning
- Financial analysis
- Regulatory compliance
- Audit review
- Public relations
- Project management
- Quality Improvement and Health Equity
Languages
- Spanish
- English
References
References available upon request.
Timeline
Board Member, Secretary
THE CHAMBER OF COMMERCE FOR GREATER BRAWLEY
06.2024 - Current
Senior Manager of Marketing & Communications
Community Health Plan of Imperial Valley
06.2022 - Current
Business Development Specialist
Brawley Chamber of Commerce
05.2021 - 06.2022
Operations Manager
Tory Burch
08.2019 - 05.2020
Administrative Assistant/Receptionist
Cal Poly Pomona Foundation
01.2019 - 05.2020
Master of Public Administration -
University of Phoenix
Business Administration -
California State Polytechnic University - Pomona
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