Michelle Sosa
Chaffey College
San Bernardino,CA
1
Language
15
years of professional experience
Experienced operations, routing, and customer service professional with a strong record of communication, problem-solving, and time management. Known for adapting quickly, coordinating across teams, and keeping freight moving smoothly.
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Adaptable and willing to learn.
Experienced logistics and customer service professional with 10+ years coordinating freight, resolving shipment issues, and keeping operations on schedule through strong communication, problem-solving, and time management.
Work History
Operations & Maintiance
4 Years 8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
4 Years 11 Months- Managed customer inquiries regarding freight status, pickup scheduling, and delivery updates with clear, timely communication.
- Tracked shipments through transportation systems and provided accurate account updates to customers and internal teams.
- Resolved service issues by coordinating with dispatch, operations, and terminal staff to maintain delivery continuity.
- Documented calls, requests, and freight exceptions in customer service and transportation records with strong attention to detail.
- Processed shipment changes, reconsignment, and delivery instructions while maintaining compliance with company procedures.
- Participated in training programs to enhance product knowledge and customer service skills.
- Followed-through on all critical inter-departmental escalations to increase customer accounts.
- Coordinated with drivers and warehouse teams to confirm pickups, appointments, and time-sensitive freight requirements.
- Strengthened customer retention by delivering consistent service, prompt responses, and issue resolution.
Routing Coordinator
5 Years- Optimized load planning to improve route efficiency and reduce service delays.
- Coordinated daily shipment routing, aligning carrier schedules with customer delivery requirements.
- Communicating with drivers, warehouses, and customer service teams to make sure we have a list for all shipments shipping next day and future dates.
- Monitored transportation status, ensuring accurate updates across routing and tracking systems.
- Enhanced customer satisfaction with timely deliveries by effectively coordinating drivers, vehicles, and schedules.
- Coordinated shipment follow-up communications with accounts to maintain delivery continuity and resolve issues.
Education
No Degree - Business Administration
High School Diploma
Skills
Customer service
Problem-solving
Time management
Time organization
Logistics management
Multitasking
Team collaboration
Teamwork and collaboration
Time organization
Languages
Spanish
Native or Bilingual
Timeline
Operations & Maintiance
Chaffey College
02.2022 - CurrentRead More
Customer Service Representative
Dependable Highway Express
02.2017 - 01.2022Read More
Routing Coordinator
St George Logistics
11.2011 - 11.2016Read More
Cerritos College
No Degree from Business Administration
Read More
Long Beach Polytechnic High School
High School Diploma
Read More