Michelle Soto
Seminole,FL
Summary
Highly organized and customer-oriented Office Manager with 13 years of experience in managing office operations and delivering exceptional customer service. Skilled in administrative support, team coordination, and process improvement to ensure efficient workflow. Adept at resolving customer inquiries, managing schedules, and maintaining a professional and welcoming office environment.
Overview
24
24
years of professional experience
Work History
Administrator
Dentistry for Children
09.2011 - Current
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Office Manager
Dr. Bells Dental Center
06.2006 - 09.2011
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Reservations Sales Associate
Delta Air Lines, Inc
01.2001 - 03.2003
- Managed high call volume with exceptional attention to detail.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Associate of Arts - Business
St. Pete College
St. Petersburg, FLSkills
- Customer Service Excellence
- Safety Protocols
- Conflict Resolution
- Excellent Communication Skills
- Multitasking
- Cultural Awareness
- Teamwork
Timeline
Administrator
Dentistry for Children
09.2011 - Current
Office Manager
Dr. Bells Dental Center
06.2006 - 09.2011
Reservations Sales Associate
Delta Air Lines, Inc
01.2001 - 03.2003
Associate of Arts - Business
St. Pete College
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