MICHELLE SOTO
CHICAGO,IL
Summary
Highly experienced Medical Assistant and healthcare administrative professional with 20 years of combined clinical, administrative, and customer service experience across premier health systems, including Northwestern, Rush, Advocate, and Illinois Cancer Specialists. Expertise spans Oncology, Cardiology, OB/GYN, Dermatology, and Behavioral Health. Recognized for clinical precision, high-acuity patient support, complex care coordination, and delivering exceptional patient-centered service in fast-paced, multi-site environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Illinois Cancer Specialists
06.2025 - Current
- Provide high-level clinical support for oncology and hematology patients undergoing complex treatment regimens. Assist with Biopsies.
- Coordinate laboratory results, triage patient concerns, and assist with specialized specimen collection and vital monitoring.
- Ensure seamless communication across multidisciplinary teams to support timely treatment planning.
- Maintain accurate documentation and regulatory compliance within EHR systems.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Advocate Medical Group OB/GYN and Urogynecology
08.2021 - 06.2024
- Assisted with IUD insertions/removals, colposcopies, and PTNS therapy.
- Performed Non-Stress Testing (NST) and fetal monitoring for high-risk obstetric patients.
- Selected as a float Medical Assistant across multiple satellite clinics, ensuring staffing continuity and operational efficiency.
- Coordinated follow-up care, referrals, and medication management while delivering patient-centered service.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant / Medical Scribe
Rush Medical Group Dermatology Department
12.2018 - 08.2020
- Supported Head Physician in skin cancer surveillance and outpatient surgical procedures.
- Assisted with biopsies and excisions, ensuring accurate specimen handling and pathology documentation.
- Provided real-time medical scribing to enhance provider efficiency and improve chart accuracy.
- Managed specialty biologic prior authorizations, minimizing treatment delays.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Northwestern Bluhm Cardiovascular Institute
07.2016 - 02.2018
- Performed 12-lead ECGs, 6-minute walk tests, and cardiac monitor applications.
- Responded during acute cardiac events, facilitating timely transport to the Emergency Department.
- Educated patients on cardiac health management, medications, and lifestyle modifications.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Kalamazoo Community Mental Health
12.2012 - 04.2016
- Conducted clinical intake assessments and medication reviews for adult and pediatric populations.
- Served as primary coordinator for clinic-wide prior authorizations.
- Facilitated pharmacogenetic testing to support personalized treatment planning.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
Medical Assistant Certification -
Ross Medical School
Portage, MI08.2012
Skills
- Epic EMR
Clinical Patient Care
Vital Signs Monitoring & Assessment
Phlebotomy & Specimen Collection
Injection Administration (IM, SQ, ID)
EKG Administration
NST
Point-of-Care Testing (POCT)
Wound Care & Suture Removal
Assisting with Examinations & Minor Surgical Procedures
Medical Scribing & Documentation
Infection Control & Instrument Sterilization
HIPAA & OSHA Compliance
Certified in Basic Life Support (BLS)
Patient Intake & Medical History Documentation
Prior Authorizations & Insurance Verification
Referral Coordination
Care Coordination & Patient Flow Management
Interdisciplinary Team Collaboration
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Assistant
Illinois Cancer Specialists
06.2025 - Current
Medical Assistant
Advocate Medical Group OB/GYN and Urogynecology
08.2021 - 06.2024
Medical Assistant / Medical Scribe
Rush Medical Group Dermatology Department
12.2018 - 08.2020
Medical Assistant
Northwestern Bluhm Cardiovascular Institute
07.2016 - 02.2018
Medical Assistant
Kalamazoo Community Mental Health
12.2012 - 04.2016
Medical Assistant Certification -
Ross Medical School
Education Certifications
- Medical Assistant Certification, Ross Medical School
- BLS/CPR Certification, American Heart Association
Core Competencies
Assisted in IUD Insertion/Removal, Colposcopy, Ablations, Skin Biopsies, Surgical Excisions, Cryotherapy, PTNS Therapy, Bladder Installations, Suture Removal, Wound Care, Bone Marrow Biopsies, 12-Lead ECG/EKG, 6-Minute Walk Tests, Heart Monitor Application, Non-Stress Testing (NST), Fetal Monitoring, Medical Scribing, Clinic-wide Prior Authorizations (Biologics & Specialty Medications), Medication Refills, Referral Coordination, Scheduling, Insurance Verification, Patient Intake, Created Medical Assistant Manual, High-Volume Front Desk Support, Conflict Resolution, Patient Education, Multidisciplinary Communication, Compassionate Care Delivery, Epic, Accurate vital signs measurement, PTNS, NST, EKG administration, Wound Care, Phlebotomy & specimen processing, Point-of-care testing (glucose, urinalysis, strep, etc.), Assisting with minor surgical procedures, Sterilization of instruments (autoclave use)