Michelle Spain
Baltimore,MD
Summary
Dedicated human service professional seeking employment with a company that will allow me to expand my versatile skills and talents to grow professionally and personally. I want to succeed in a stimulating and challenging environment while being able to gain career advancement.
Overview
17
17
years of professional experience
Work History
Certified Medication Aide
Brightview Senior Living
10.2022 - Current
- Enhance patient care by administering medications according to prescribed schedules and dosages.
- Count and record medication inventory routinely to maintain medication security and control.
- Complete activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Document medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Direct Care Aide
National Lutherans MyPotential At Home
01.2022 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Built strong relationships with clients to deliver emotional support and companionship.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
Assistant Shelter Manager
Community Assistance Network
02.2020 - 04.2022
- Maintained clear communication with the shelter manager relating to the day-to-day shelter operations, while bringing consistency and unity among 42 staff members and 250 residents
- Promotes safe and healthy environment ensuring all residents are adhering to shelter rules, chore completion and curfew violations
- Increased community awareness and support for the shelter through effective public relations campaigns and fundraising events
- Assisted clients in achieving self-sufficiency through referrals to appropriate social services programs and resources.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Organized weekly residents meetings and monthly staff meetings to promote healthy communication
Resident Intake Coordinator
Community Assistance Network
11.2018 - 02.2020
- Streamlined the intake process by implementing efficient data collection to facilitate compliance with HMIS/Intake policies and procedures
- Organized team meetings with clients and case managers for 90 day care plan and aftercare services
- Provide on-going support to residents by connecting them to resources and appropriate services within the community
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Developed strong relationships with DSS referral sources, resulting in increased referrals for services provided by the organization with a 95% occupancy rate
Resident Advocate
Community Assistance Network
10.2017 - 11.2018
- Promoted a clean and safe living environment for the residents
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Collaborated with colleagues and shelter manager to create conflict resolutions to de-escalate situations between residents
- Ensured residents adhered to the Resident Guidebook by enforcing shelter rules
- Provided guidance on conflict resolution techniques, equipping residents with tools for maintaining healthy interpersonal relationships
Production Worker
Artsy Couture
11.2014 - 02.2017
- Reduced errors in assembled canvas and gallery blocks to meet production requirements and quality control standards.
- Processed customers orders and shipped packages using UPS, FedEx, and USPS
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Performed quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Followed safety procedures and guidelines to maintain a safe work environments
Live-In Caregiver
Private Duty
04.2007 - 04.2014
- Supported clients in maintaining independence by assisting with daily activities such as personal grooming, mobility, and meal preparation
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
Education
Baltimore City Community College
Baltimore, MD01.2007
Skills
- Professionalism
- Reliability
- Self Motivation
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
- Documentation and Recordkeeping
Certifications
Medication Technician
Maryland State Board of Nursing, March 2023
First Aid CPR AED
American Heart Association, June 2023
Direct Care Aide
The Commonwealth of Virginia Dept of Social Services, July 2022
Maryland 18 Hour Caregiver Training Course
Commission on Aging and Retirement Education (CARE), 2008-2015
Professional References
Stephanie Hawkins
Director of Wellsprings
Brightview Senior Living
443-845-5072
Timonium, Maryland 21093
Richard Segree
Kitchen Manager
Community Assistance Network
240-278-4229
Towson, Maryland 21204
Nakita McCullough
Vault Manager
Dunbar Armored Security
443-986-2576
Pikesville, Maryland 21208
Timeline
Certified Medication Aide
Brightview Senior Living
10.2022 - Current
Direct Care Aide
National Lutherans MyPotential At Home
01.2022 - 05.2023
Assistant Shelter Manager
Community Assistance Network
02.2020 - 04.2022
Resident Intake Coordinator
Community Assistance Network
11.2018 - 02.2020
Resident Advocate
Community Assistance Network
10.2017 - 11.2018
Production Worker
Artsy Couture
11.2014 - 02.2017
Live-In Caregiver
Private Duty
04.2007 - 04.2014
Baltimore City Community College