Michelle Spangenberg
Trenton,Ohio
Summary
Experienced with clinical program management, ensuring efficient operations and high-quality patient care. Utilizes strong organizational skills and strategic planning to optimize program efficiency and compliance. Track record of fostering team collaboration and delivering successful project outcomes through effective leadership and adaptability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Program Manager of Residential Services
The Crossroads Center
12.2023 - Current
- Oversaw regulatory compliance efforts, minimizing risk and maintaining a positive reputation among industry partners.
- Established clear communication channels across all levels of project involvement, facilitating timely updates on project status or changes.
- Conducted thorough data analysis to identify areas for improvement, driving continuous program enhancements.
- Assessed program effectiveness using evaluation methods, identifying strengths and weaknesses while guiding necessary adjustments.
- Enhanced patient outcomes by implementing evidence-based clinical programs and optimizing treatment protocols.
- Collaborated with multidisciplinary teams to develop best practices for patient-centered care delivery models.
- Streamlined documentation processes to enhance data integrity and reduce the risk of errors in patient files.
- Coordinated internal audits to ensure adherence to established quality standards and regulatory requirements throughout program operations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Crisis Therapist, MRSS
Butler Behavioral Health
01.2020 - 08.2024
- Provided emergency mental health services for children and their families in crisis, stabilizing their emotional state and preventing potential harm. Conducted suicide risk assessments, implementing safety measures to ensure youth and family safety.
Clinical Supervisor
Community Health Alliance
03.2019 - 12.2023
- Supervising a team of 4 to 8 individuals, assisting in problem solving, crisis management and day-to-day activities where needed
- Working one on one with dually diagnosed, teaching coping skills, self-awareness and assisting in processing concerns they may have
- Group facilitator for incarcerated women at Butler County Jail
- Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
- Assessed patients, determined needs, and managed care.
MSW Trainee
Lighthouse Youth Services
01.2018 - 04.2019
- Diagnostic Assessments
- Individual Service Plans
- Individual/Family Therapy
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
PATH Homeless Outreach
Greater Cincinnati Behavioral Health
03.2016 - 03.2019
- Partnered with local organizations to expand access to social and community services.
- Completed homeless outreach, providing, engagement, referrals to needed resources and conduct wellness checks.
Education
Masters of Social Work - Social Work
Campbellsville University
Campbellsville, Kentucky01.2019
Bachelors of Integrated Studies - Family, Gender, Society And Medical Management
Miami University
Hamilton, Ohio01.2015
High School Diploma -
Spring Valley Academy
Centerville, Ohio01.1990
Skills
- Crisis Intervention
- Supervisory Experience
- Clinical Documentation
- Clinical education
- Continuous Improvement
- Staff Scheduling
- Staff Development
- Procedure Implementation
- Individual Therapy
- Group Therapy
- Organization
- Cultural Competence Communication
- Training and mentoring
- Protocol development
- Clinical Leadership
- HIPAA Compliance
- Clinical operations
Certification
- LISW-S I.2204103, 12/5/2022
- CPR First Aide AED, 03/14/23
References
Available upon request.
Projects
Developed new therapy group, focusing on mindfulness to reduce mental health symptoms and developing coping skills through meditation, art and positive focus. Revamped Butler County PATH homeless outreach program and built Clinton County homeless outreach program.
Personal Information
Title: LISW-S
Timeline
Clinical Program Manager of Residential Services
The Crossroads Center
12.2023 - Current
Crisis Therapist, MRSS
Butler Behavioral Health
01.2020 - 08.2024
Clinical Supervisor
Community Health Alliance
03.2019 - 12.2023
MSW Trainee
Lighthouse Youth Services
01.2018 - 04.2019
PATH Homeless Outreach
Greater Cincinnati Behavioral Health
03.2016 - 03.2019
High School Diploma -
Spring Valley Academy
Masters of Social Work - Social Work
Campbellsville University
Bachelors of Integrated Studies - Family, Gender, Society And Medical Management
Miami University
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