Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Spencer

Michelle Spencer

Decatur,AR

Summary

Results-driven Senior Resolution Coordinator with 8+ years of experience in conflict resolution and problem-solving. Proven ability to effectively manage complex issues and achieve resolutions that meet the needs of all parties involved. Skilled in fostering positive relationships with clients and colleagues, resulting in mutually beneficial outcomes. Highly organized and detail-oriented professional with a strong ability to prioritize and multitask effectively in fast-paced environments. Seeking to leverage conflict resolution expertise to contribute to a dynamic team and drive positive outcomes for the organization.

Overview

6
6
years of professional experience

Work History

Senior Resolution Coordinator

Wal-Mart
02.2023 - Current
  • Managed and facilitated resolution of customer complaints and issues through effective communication and problem-solving techniques
  • Collaborated with cross-functional teams to identify root causes of recurring problems and implement preventative measures
  • Maintained accurate records of resolution processes and outcomes to track trends and improve future processes
  • Developed and implemented strategies to streamline resolution processes, resulting in increased efficiency and reduced turnaround times
  • Ensured timely and satisfactory resolution of escalated issues, enhancing customer satisfaction and retention rates

Cook

Sonic
06.2019 - 10.2024
  • Proficient in preparing and cooking a variety of cuisines, including Italian, Asian, and American dishes
  • Skilled in following recipes and maintaining high standards of food quality and presentation
  • Experienced in working in fast-paced kitchen environments and efficiently managing multiple orders simultaneously
  • Knowledgeable in food safety regulations and consistently upholding proper hygiene and sanitation practices
  • Ability to collaborate with kitchen staff to coordinate meal preparation and ensure timely delivery to customers

Manager

Domino's Pizza
08.2021 - 12.2022
  • Led a team of 15 sales representatives, achieving a 20% increase in sales over a 6-month period
  • Oversaw the successful launch of a new product line, driving a 35% increase in revenue
  • Excel Spread sheets for end of week numbers
  • Managed teams of 15 people and ran shifts myself
  • Agent career growth and developments
  • Exceed sales goals with tenacious approach to capturing new leads and customers
  • Overcame objections with effective product demonstrations and persuasive communication skills
  • Trained new team members in positive ways to exceed performance expectations
  • Up sold food
  • Answered phone calls and took care of customers

Cashier

Dollar General
07.2020 - 08.2020
  • Processed cash, credit, and mobile payments accurately and efficiently for customers
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping experience
  • Maintained cash register drawer and balanced transactions at the end of each shift
  • Assisted with stocking shelves, organizing merchandise, and maintaining store cleanliness
  • Collaborated with team members to meet sales goals and uphold store policies and procedures

Education

High School Diploma -

Penn Foster
Scranton, PA
03-2025

Skills

  • Windows 10
  • Excel
  • VerifyRX
  • MAX/NICE
  • PowerPoint
  • Difficult Interactions
  • Customer Service
  • Outlook and Notebook
  • CCA and CCA2
  • Project Management
  • Communication written and verbal
  • Crisis Management
  • Harvard Manage Mentor
  • Time management
  • Attention to detail
  • Teamwork and collaboration
  • Deductive reasoning
  • Conflict resolution skills
  • De-escalation techniques
  • Assertiveness

Timeline

Senior Resolution Coordinator

Wal-Mart
02.2023 - Current

Manager

Domino's Pizza
08.2021 - 12.2022

Cashier

Dollar General
07.2020 - 08.2020

Cook

Sonic
06.2019 - 10.2024

High School Diploma -

Penn Foster

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